Fit Quiz: Size recommendation

Don’t use this app, is just a scam and terrible customer support . Let me explain in detail what happened because, apparently, I can't reply back(so i will include my answer here), and it’s unfair for you to make false claims.

First of all, we are not talking about a $20 subscription—I received a much higher bill, which included unexpected expenses. Naturally, I was frustrated to find out that I had to pay for something I no longer wanted. And quite frankly, I don’t care if I received orders through your app—if I have to give all my earnings back to you due to hidden costs, it’s simply not worth it. Your pricing has become unreasonably high.

I also reached out to Shopify’s support team, provided them with all the necessary screenshots, and explained the situation. Even they agreed that your billing practice was unfair, but they couldn’t do much about it since it depends on you.

I initially continued using your app because the prices were reasonable, and I was actually enjoying it. However, when I received that bill, I was shocked by the unexpected charges. So don’t try to twist the situation to make me look like the bad guy, and certainly don’t accuse me of "threatening" you. I have every right to leave a negative review if I am dissatisfied with the service.

I’d like to continue this conversation and finish it here, as I have more important things to focus on than arguing with liars. My bill did not come to $20, as you keep claiming—it was significantly higher. I’ve already shown the full details to Shopify support, and they confirmed that they will take action on the matter.

It’s unhelpful to focus on the way I’ve expressed my concerns when, in reality, my frustration is entirely justified. The costs increased beyond my expectations, and despite my desire to cancel, I still ended up having to pay an amount far higher than anticipated. It seems easy to point fingers elsewhere and repeat the same responses, but I am telling you clearly that my bill was much higher, and that is the issue at hand.

I would appreciate a more honest and constructive response moving forward.

*UPDATE REVIEW AFTER 2 YEARS USING* I had to remove my review, and initial stars. Before This app used to be beneficial, It did help out with customers. However, I've noticed over even the past year. you've been having a lot of issues that if we made even the slightest change to anything with our theme, the complete app would just disappear entirely. I wouldn't know about it, I wouldn't be notified about it, unlike other apps that tell me that there's an issue, and they attempt to try to resolve it before I even realize it., that was not the case here. it's a shame, because after having this app for two years, the potential that could be.. But right now, in the heat of Black Friday coming up and after almost a dozen times or more, having to manually do it myself and spent the last two hours straight attempting to contact customer service. being told that I can't talk to anyone until tomorrow. Period. To me, I'm not just going to do that anymore. I have a business to run. I don't have the time for that., It's just very frustrating to spend all the time, not just in one app, but many apps to make sure your site is as clear and updated as possible. But this is just becoming too much more of an expense for time than it is in incentive for what we need it for.

The app doesnt have XL, XXL, XXXL sizes so this app serves no good for me. And now the FREE plan has been taken away.