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*UPDATE REVIEW AFTER 2 YEARS USING* I had to remove my review, and initial stars. Before This app used to be beneficial, It did help out with customers. However, I've noticed over even the past year. you've been having a lot of issues that if we made even the slightest change to anything with our theme, the complete app would just disappear entirely. I wouldn't know about it, I wouldn't be notified about it, unlike other apps that tell me that there's an issue, and they attempt to try to resolve it before I even realize it., that was not the case here. it's a shame, because after having this app for two years, the potential that could be.. But right now, in the heat of Black Friday coming up and after almost a dozen times or more, having to manually do it myself and spent the last two hours straight attempting to contact customer service. being told that I can't talk to anyone until tomorrow. Period. To me, I'm not just going to do that anymore. I have a business to run. I don't have the time for that., It's just very frustrating to spend all the time, not just in one app, but many apps to make sure your site is as clear and updated as possible. But this is just becoming too much more of an expense for time than it is in incentive for what we need it for.
Thank you for your review and sorry to hear about the issue you've encountered.
We've reached out several times but unfortunately didn't hear back – first, within 2 hours after reporting the issue and then a few more times in the days after.
As we've explained, the issue, you reported, was likely related to the new app/attribute added to theme, which was preventing Fit Quiz from loading. This could have been solved by simply updating the placeholder in the Fit Quiz settings. We previously assisted your developer with the similar issue and could have done this again this time around, but unfortunately the app was already uninstalled.
We always try to do our best and reply to customer requests or issues as fast as possible, but, of course, it might take longer, when done outside of work hours.
We are really sorry to see you go, especially after two years of fruitful collaboration with Fit Quiz making positive impact on sales and returns. We hope that this misunderstanding can be cleared and we will have a chance to work together again.
// Gulnaz, Founder of Fit Quiz
I've been a Fit Quiz customer for a long time, and our customers use it a lot. The app does its work very well! Alex helped us change to yearly billing, a significant improvement compared to usage billing. We will continue to expand our product range and integrate Fit Quiz!
Really good service and fix they fix the issue immediatelly
Thank you for your review, we were happy to help :)
We tested multiple sizing solutions, and Easysize stood out. Easy to implement, performs well, and the team is incredibly responsive and helpful. Highly recommend.
Thank you so much for your positive review! We strive to provide the best possible experience for our customers, and your feedback is invaluable to us.
Amazing app and the support is fantastic. I highly recommend. It has given us great ROI and support is really fast!
Thank you so much for your positive review! We're thrilled to hear you had a great experience with us and that Fit Quiz has contributed to boosting your business results.
Great app and even better customer service. They helped me until everything was set up correctly. I recommend!
Really satisfied with both service and the app. The team is really helpful and the app is super easy to use since it's similar to Shopify UX/UI which makes it so much more intuitive.
Great app and great customer service !
Very customer friendly and helpful for the brand.
Thanks again Alex :)
Amazing App, Great customer support, Huge boots for conversion rate! To anybody looking for a size recommendation app - go with this one!
5/5 stars! Easy to use and a great tool to minimise returns. The fit quiz calibration based on customer feedback is great, and for launching new products it's easy to base a fit quiz on an existing product or calibrate in-house.
For custom developments (like fit quizzes for all product categories on a "general" size guide page) they provide expert advise and were able to implement within a matter of days!
Highly recommended!
