Fit Quiz: Maatadvies

This review is not made in good faith.

You reached out to our customer support team demanding a refund (nearly a week after your monthly subscription was renewed), threatening to leave a bad review if we don't give the refund, and using foul language.

1. You provided a screenshot of the invoice with the $20 subscription charge – as per our pricing terms (that have not changed in the last 2 years). There is no record of any other charges – neither on the screenshots you shared, nor in our Shopify admin.

2. All our billing is done via Shopify Billing API and terms of the subscription must be approved by a shop, when subscribing. In your case, the subscription was activated and agreed upon 3 months ago, in December 2024.

It's legally and technically not possible for us (or any app developer on Shopify) to change the prices, once you've activated the subscription. Hence the statement is contradictory:
- you first mention: "I initially continued using your app because the prices were reasonable, and I was actually enjoying it'
- and then "Your pricing has become unreasonably high"

The pricing has not changed. It has been the same – not just for the 3 months you used the app but for the last 2 years.

3. When our customer support manager explained the charges and how Shopify Billing API works, you threatened a legal action (over a $20 subscription) and proceeded to repeatedly use foul language and insult the manager. At this point, the support manager closed the conversation.

This all despite us offering to help you re-integrate the app (to use for the remainder of the paid subscription period) and the app functioning without any issues.

4. You used the app for 3 months and it had positive impact on the business:
- 27% of your orders were made with the recommended size
- the sales conversion was 241% higher with the recommended size

5. We work hard on improving our app but it is not OK to treat the customer support team in such way – we will not be tolerating conversation, where our team is insulted and cursed at.

It is also not OK to demand a refund and threaten the team with a bad review.

Hi team, sorry to hear about your experience with Fit Quiz. It seems, that you had less than 15 mins between completing the setup and uninstalling the app. This might be the reason, why some of the core functionality of Fit Quiz got missed/wasn't set up correctly.

1. You've marked your products as true to size with minimal sensitivity.

Our "Size Models" page has an option to create as many custom models, as you wish, and comes with a video explaining how Fit Quiz works and how to make sure it's set up according to your sizing. Unfortunately, you have not used any of these (free) custom options.

2. Fit Quiz calculates the size based on many factors, include the size model and its sensitivity (as mentioned above), as well the product details. Your store primarily sells t-shirts, where height will play less of a role compared to, for example, pants. Fit Quiz does its best to learn about every given product but if a shop has not added correct sizing details, there is only so much it can do.

3. Directly in the app (and free of charge), shops can make basic design customizations – for example, change the text, use custom colors, fonts and icons. Additionally, it's possible to set padding and margins, as well as have different styling for web and mobile. Our Pro and Premium plans have even broader customization options - including custom recommendation logic and design changes of the widget.

It's also possible to place the Fit Quiz button, where you want on a product page.

As a founder of the company, I'm sorry if some of the setup/integration instructions were not clear, as it seems that there was a misunderstanding around the possible customizations and the overall setup of the app.

We will be happy to help you integrate the app properly, so you can see what it can do, when set up correctly. Please let us know.

Best,
Gulnaz
Founder & CEO