Fenix Intelligent Delivery
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À propos de cette application
Lancement
23 décembre 2020
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
klaviyo, attentive, netsuite, shipstation, shiphero, Twilio** Cette application fonctionne pour le plan avancé et supérieur** Réduisez l'abandon de panier, augmentez les revenus d'expédition
FenixCommerce est la solution préférée des marchands de toutes tailles cherchant à réduire leurs taux d'abandon de panier tout en augmentant leurs taux de conversion de commerce électronique et leur rentabilité. Deux des plus grandes raisons de l'abandon de panier sont dues à un manque de promesses de livraison vagues ou à des coûts d'expédition élevés. La plateforme d'expédition alimentée par IA de Fenix fournit des dates de livraison estimées sur les pages de produits, des coûts d'expédition personnalisés à la caisse, et des notifications de livraison après l'achat.
- Augmentez la conversion en fournissant des dates de livraison précises sur les pages de produits.
- Réduisez l'abandon de panier avec plusieurs options d'expédition, Dates de livraison estimées
- Vendez plus rapidement à la caisse en augmentant les revenus d'expédition
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BRAVO. We sell very time-sensitive products, and had been searching for years for an app that could display Estimated Arrival Dates on the product page, cart + checkout. Without Shopify Plus, there is no way to edit the Checkout Page, but somehow the Fenix app is magically able to do that! What this App has helped us with the most, is increasing conversion rate. Customers used to abandon their cart, email our Customer Service team asking when the gift would arrive. Now, that info is displayed for them in multiple places in live time. This app allows you to essentially display the "Estimated Arrival Date" just like Amazon does. We worked closely with the Fenix team to have them custom-build the Fenix App for our company. We have very complex needs (multiple shipping services; multiple lead times for products) and they were willing to build the functionality for us in a very personalized way. We've been using their app for about 3 years now. They have frequently released new updates.
We originally added Fenix because of the functionality of giving customers a smarter ETA for their orders and having more control over our expedited shipping offerings. However, one of the largest benefits is actually the control that their backend portal gives us over order fulfillment. You can add a custom buffer time per product (e.g. if we need more time to kit something on demand), or per shipping method (if UPS is experiencing major delays), or per warehouse (which I'll use if one of our 3PLs gets backed up over the holidays). We also worked with their developers to create auto-order-tagging rules based on product availability + the closest 3PL to the customer; this means that the app will tag the orders so as to direct them to the closest 3PL, taking into account product availability at each of our locations. (Our 3PLs use tags to know which orders to process and which to ignore.) This was something I had previously been looking into Order Management Systems for, which was going to cost $$$$.
Amazon Style - Best app for delivery estimates on PDP and Checkout. There's a lot of customizations available based on shipping options and carriers, and they have also excellent customer support! This app will increase your conversion rate with the shipping information and estimated delivery date displayed on your store. I recommend it to all Shopify stores.
We installed Fenix Commerce late last year and the team was amazing at getting us set up fast during the Christmas period and helping us mitigate support tickets, while also improving conversion. Since then they've helped roll out more features that help us improve the customer experience pre and post-purchase. Fenix in my opinion offers tools that are critical to growing an e-commerce business.
FENIX has changed the game for our brand's customer experience. FENIX instantly increased our conversion rate since we now display transparent, accurate shipping times. We also have now been able to optimize our shipping label selection due to FENIX's AI and this has saved us a ton of money and we are selecting the optimal shipping courier in realtime. FENIX has improved our overall customer journey, and it's reflected in our reviews. I'm excited for FENIX's new rollouts coming!!
À propos de cette application
Lancement
23 décembre 2020
Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
klaviyo, attentive, netsuite, shipstation, shiphero, TwilioConçue par Fenix Commerce Inc
À propos de Fenix Commerce Inc
Note moyenne : 5,0
3 ans d’expérience dans la création d’applications pour l’App Store de Shopify
5434 Castle Manor Dr, san jose, CA, 95129, US