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My experience with Flair began promisingly four months ago. The impact wasn't monumental, yet the functionality was discernible, providing an initially satisfactory user experience. However, the trajectory took a negative turn from there, leading to concerns worth sharing.
Flair requested an in-app star rating, to which I readily gave five stars, given the initial efficacy of the product. However, a few days later, a surprise awaited me in my inbox. A Flair representative emailed me, offering a month's free usage in exchange for a 5-star review on the Shopify app store. They even went as far as to provide a review draft which stated, "FlareAI has amplified our store's Google presence from 40 to 551 products, leading to a noticeable increase in organic sales and traffic."
Now, to clarify a glaring discrepancy: my store's inventory consists of a mere six products, a far cry from the 551 figure quoted in the drafted review. This discrepancy indicates that other reviews on this page using the same script may be founded on falsehoods, significantly undermining the credibility of their testimonies.
But it doesn't stop there. The offer of a "free month" triggered a realization that Flair had been charging me without my explicit awareness. Yes, I had approved a Shopify page, but it was presented as a requirement for the one-time fee they also mentioned. Subsequently, I discovered that they had been subtly billing me between $15 to $29 monthly, a fact I was oblivious to until now.
Digging deeper, I discovered a somewhat concealed detail: Flair charges based on "sales attributable to FlairAI." In simpler terms, they levy a 1% fee per order if the customer navigates to the store via Google or other search engines, which happens to be a majority of the time. This model of operation is murky at best and poses serious questions about their business ethics.
Regardless of how they respond to this review, the inconsistencies in their communication and dubious charging practices speak volumes. Their responses are often templated and involve grossly inflated figures. I strongly urge potential users to consider these factors before engaging with this application.
This is Jessica from the flareAI team. Appreciate you taking the time and effort to feedback, we are listening to customers’ feedback whether it is good or where we fall short. Here are my point-by-point responses:
1. Store URLs
Yes, your store contains 16 products. But where flareAI helps you grow your organic presence is by optimizing for currency-language URLs. As you notice, you are offering your product pages with various currency-language options. flareAI submits your store's products, pages, blogs, and collections, including all currency-language URLs. So in total, it is 705 URLs. Out of these 705 URLs, when you added flareAI, only 40 URLs were found. As on May 10, 2023 flareAI has helped your store to get 569 URLs found on Google.
2. Your initial 5-star review on flareAI Dashboard:
flareAI recommendation engine automatically sends a written 5-star review request to those who clicked on a 5-star rating on the flareAI dashboard. As a store owner, you know how important reviews are. It's common for users to give 1-star ratings, obtaining 5-star reviews can be more challenging but immensely valuable to our app's success. Plus! We are thankful to those who spend their valuable time sharing their experience with flareAI. It is similar to you as a Shopify merchant offering coupons and discounts to your customers :-)
3. Billing Approval Page
We have mentioned in detail your store's billing components in the App approval page while you added flareAI. It is possible you have missed reading it. We replied to your email regarding the billing query on April 22, 2023.
Appreciate your time and feedback, hope this clarifies
Jessica
The customer service clarified and solved issues promptly. Looking forward to the performance of this app.
Update: This app has less than 2 weeks to prove it's of some use before I delete it. They said they doubled my found on google score but I'm only getting 1-2 visitors a day, IF THAT! And half of them are from countries I don't even ship to. And no, I haven't received any sales. I would give it more time if I was at least breaking even each month.
This app charges you way more than they say! The description says you only pay them 1% of their sales. I haven't received any sales from them but yet I have over $20 being charged to my account. Also be wary of the 5-star reviews you read, as they're giving people a free month in exchange for a good review. Their instant messaging doesn't work, and they don't respond to emails. Hopefully, you heed my warning.
Our apologies, your message of 21-Nov-22 was found in the spam folder. We have since reviewed your request and are emailing you a response today.
In 51 days since adding flareAI, your Found-on-Google has grown from 40% to 77%. With unique quality product descriptions, nice images, and compelling offers every product newly found on Google potentially adds to the revenue.
We have emailed you screenshots of the app listing and approval pages showing the app pricing. Our apologies that it was not clear to you.
I am sorry you believe the 5-star reviews we have received are fake. At flareAI, like others in the Shopify Apps community, we work very hard to ensure our client's success.
As a store owner, you will recognize that human nature is to go out of their way to give a 1-star review if a customer is even remotely unhappy. But it is hard for any store or app owner to ask customers to make time to provide a 5-star review. So we thank our happy customers for taking the time.
Almost on a daily basis, my team receives unsolicited emails from companies and individuals claiming to own 100s of Shopify stores and offering us “good” reviews. It would be against our company mission and individual conscience to accept this kind of fake review.
We appreciate your understanding.
Jessica M
Austin, TX, United States
I installed the app 3-4 months ago. They were very responsive to an issue I had. I got one sale right away. FOG scores varied from 20-30% within a month, then jumped to almost 100, now back down to 29. Urls went from 900, jumped to over 2k, then down to 200, then back to 900. There were about 200 products in my store during this time, so no idea what that was about. I wouldn't have cared if sales had resulted, but it's been several months with no more sales. I decided to delete the app before the next billing cycle. It was worth a try, it just didn't work for my store.
Appreciate the honest review, your team at flareaAI is listening, optimizing, and adding new features every day. The reason the URLs count was moving is that flareAI for a certain period the canonical definitions were missing from the Shopify store schema. Our best for your store! - Jessica
My honest review, Good and Bad.
Good: This app increased my store urls in Google, as today, according to Google search console, they indexed 564 out of 2,856 urls in my store. These numbers are a little bit different on the app dashboard. However, this is a improve from a month ago when I started. I completly agree that SEO takes time but it should be at least some progress every month.
Bad: FlareAI need to be more specific about what they are charging every month on their dashboard. Most users like me were expecting to pay one time charge and 1% of the sales coming from those Free Channels that they're saying. Rapidly after the one time charge of $49.99 they charged me $16 without any explanation. I have made some sale but from Shopify Shop Market not from anywhere else. I have an app in my store to track every sale.
So, FlareAI need to show us why these charges in their dashboard and shows at least some progress every month, if not people will start uninstalling their app and leaving bad reviews. As soon as you fall under 3-starts rating people will not pay to install your app. I will keep monitoring progress to update these review.
Appreciate your thoughtful review Halin Shopping. It is feedback such as this that truly helps us keep adding more value & benefits to our merchants while correcting wherever we fall short.
I am so excited for you that your store presence on Google ( and other engines ) is growing. Please request complimentary 60-point feedback to review how you with flareAI's help can convert this growing presence to sales. Email your request to service@flareai.co
In the last month, we have moved to a simplified plan (see details in Approval page) to make it easy for merchants to benefit from flareAI at every phase of their growth whether someone is just starting or doing $1M+ in annual sales.
Jessica
They indexed more pages on my site which is great. The pricing and monthly charges are unclear that's not so great
We appreciate you taking the time to feedback. We are listening to our client's feedback, and have since added an easy pricing explainer video.
The easy pricing is designed to fit a Shopify store in any stage of growth, from startups that want easy pricing to $1Million+ stores that want more profitable sales.
By the way, Congratulations! Over 175 pages are now found on Google.
Every new page found on Google on average represents $204 in sales lift.
I took a chance on this app, thought it might be good. A one time up front fee and 1% seemed fair... Boy was I fooled.
I did the up front, one time charge, and now they're milking $50 from me each month. Never informed me of the price change.
Can't show evidence of the sales that they claim they generated. Half the time the dashboard doesn't load. Nah fam, $200+ dollar out the door for as many views.
Predatory bait and switch that targets small businesses.
The 2 stars are cause at least I showed up on google, but I don't need an "ai" to do that.
Happy Holidays! Hope you are doing well!
In the email sent today, we have included screenshots of the app listing and approval pages showing the app pricing. Our apologies that it was not clear to you.
You added the app on September 11, 2022 and removed the app on December 23, 2022. During this period, your pages Found on Google have grown from 0 to 911 products. Growing sales from Google Search is a long game. But its performance is profitable & permanent.
With unique quality product descriptions, nice images, and compelling offers every product newly found on Google potentially adds to the revenue. On average flareAI Shopify clients generate $204 for every product newly found on Google.
As mentioned in the App Approval page (screenshot attached in an email to you today) and also in the "Billing Explained" section of your app dashboard, the billing is designed so your Shopify store and flareAI can grow together, by continually adding more powerful features & free sales channels.
The 3 billing components:
1. One-time Setup: Covers cost of registering your store with 25+ API
2. 2nd Month Onwards Resource: When you add the app, from day one every product in your store consumes storage, processing, and submission resources. The minimum Resource charge is designed to cover the cost of resources consumed
3. Performance Incentive: flareAI worked to get a product newly found on a free sales channel, say Google Search. The product then received an order from this channel. flareAI earns 1% of the order total. We make it easy for you to monitor performance! Simply use the POP report in your flareAI dashboard
As stated in the "Add approval" page before approving the page, we also display the assurance that the total (of 2 & 3 above) will never be more than your agreed maximum monthly.
AI (machine learning): As one example of the usage, Google has a daily quota for submission. flareAI uses machine learning algorithm to forecast which product is likely to sell 8 weeks from now, and uses the inference to figure out which products to feed to Google today.
We appreciate your understanding.
Jessica M
Austin, TX, United States
I don't think this actually does any work. They only charge . Only when I was running google ads the visitors shot up and Flare claimed and charged us for it. Now after stopping Google ads hardly any visitors so I really don't think this app is good for me.
Hi Varoon, Greetings from your team at flareAI. flareAI has helped your store increase Found on Google to 666+ URLs. We emailed you on December 16, 2022 with this information. While flareAI works to get your right products found on Google, sometimes the traffic growth is there but customers don't buy it because of pricing, or store design issues or service issues. Thank you for taking the time. - Jessica
I think it still is too early to rate my experience with the app. However, I can agree that there's been more visitors to the store since i installed the app. I am also glad that i made my first sale from the visitors driven by the app to the store.
I hope that things will get better as the days go by.
Like the Rooted 'N Essence review said, I was also charged $9 for the last bill, and $20 for the upcoming bill. I don't understand why I was charged, while the previous months were free, and so far my store has not generated any sales. I have tried to contact the development team of this app but can't seem to, it's very difficult to contact them. I ask that you do not charge 20$ on my next bill.
Hi Huu, Hope you are doing well!
Ref: Your message of 24-Nov-22. We have reviewed your request and emailed you a response today 25-Nov-22.
In the email, we have included screenshots of the app listing and approval pages showing the app pricing. Our apologies that it was not clear to you.
In 57 days since adding flareAI, your Found-on-Google has grown from 0% to 36%. With unique quality product descriptions, nice images, and compelling offers every product newly found on Google potentially adds to the revenue. On average flareAI Shopify clients generate $204 for every product newly found on Google.
Growing sales from Google Search is a long game. But its performance is profitable & permanent
As mentioned in the App Approval page (screenshot attached in an email to you today) and also in the "Billing Explained" section of your app dashboard, the billing is designed so your Shopify store and flareAI can grow together, by continually adding more powerful features & free sales channels.
The 3 billing components:
1. One-time Setup: Covers cost of registering your store with 25+ API
2. Monthly Resource charge: When you add the app, from day one every product in your store consumes storage, processing, and submission resources. The Resource charge is designed to cover the cost of resources consumed
3. Performance Incentive: flareAI worked to get a product newly found on a free sales channel. The product then received an order from this channel. flareAI earns 1% of the order total. We make it easy for you to monitor performance! Simply use the POP report in your flareAI dashboard
We appreciate your understanding.
Jessica M
Austin, TX, United States