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FlavorCloud has been a game-changer! With FlavorCloud's care, we feel even more confident in the service we provide to our own customers. We can't say enough good things! Keali, our rep, has gone above and beyond and is the epitome of excellent customer service! Great service all around!
Gave us overnight ability to ship internationally, w/o any huge effort or cost. Great integration with shopify, great customer service and super simple on-going ability to ship internationally at great rates which is also we something we were not able to offer. AMAZING!
This system is a game changer for us. As our COO, I have used many shipping services and understand how "it all works." To have an app that installs quickly to give real time quotes based on country and service is really great and easy. I would say what it comes down to is cost, and the shipping costs are much lower than our old services. There's 2 services, standard and express and they quote out all of their carriers (post, fedex, ups, dhl, etc) based on the "lanes" and the destination country.
Long story short, it's worth installing and trying it out. It's easy to work with and the costs are a game changer. Hope that helps
No technology is perfect - let's be real here. No product ever is. However, it always comes down to service.
We were in a pinch and needed cost estimates for a brand new product that wasn't live on our site yet, and really needed their help ASAP. Their team stepped up and gave us the estimates BEFORE end of business day, same day, after hearing our urgency. We've had other instances with issues with refunds and processing, and through diligent communication, they addressed the issues immediately with sincere apologies for miscommunications that occurred.
We are all human in the end - and so, it comes down to service. Flavorcloud is a fantastic service and a great team.
Amazing! FlavorCloud makes shipping internationally a breeze. Balthasar and team are incredibly responsive, can help integrate with most any 3PL, and are awesome partners who are always there to help.
If you need to ship internationally, use FlavorCloud
Setting up the app was seamless. And their support has been awesome. They hold your hand until you are comfortable and then continue to check in to make sure everything it running fine. Best decision I've made getting the FlavorCloud app. International shipping is now a breeze and totally transparent for the customer regarding duties, taxes, and shipping options. Highly recommend.
I can't say enough good things about this app, and the team behind it! I had been shipping internationally for 4 years, though ran into so many issues with carrier rates and duties collection I had stopped international business altogether. After speaking with a few different services, it was clear that FlavorCloud offered the most complete product, with the best pricing model. Having worked with them for a while know I can also say they have a best in class support team. My international business has never been more streamlined and booming, and everyone I recommend the services to sees the same results. Bravo!
Amazing app and stellar customer service. Never experienced any hiccups. When there are courier related issues, tracking questions, lost scenarios, etc., their customer service is always very speedy and responsive. 5 stars!
Thank you so much for the thoughtful feedback! We are honored to be your partner in growth.
This is by far the best APP I've used to help me with international shipping. Being able to collect duties upfront as well as great pricing on shipping for my customers saves me so much time. Thanks to Flavor Cloud I am now selling in places I never thought I would. Their customer service is awesome too. I highly recommend giving them a try.
The Flavorcloud team always goes above and beyond to help with my business. International shipping is usually such a headache for a small business, but the Flavorcloud app integrates easily into checkout (I love that customers can pay for customs and duties up front so there are no surprises upon delivery) and makes shipping orders very easy. If there are any hiccups, the Flavorcloud team is very responsive and works quickly to resolve the issue.