FlavorCloud – Global Shipping , 61 reviews
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Amazing app and stellar customer service. Never experienced any hiccups. When there are courier related issues, tracking questions, lost scenarios, etc., their customer service is always very speedy and responsive. 5 stars!
FlavorCloud consistently provides cost cutting and marketing recommendations to help grow our business. Our PO, Keali, is well versed in the FC dashboard and goes above + beyond to work with us and our 3PL to ensure orders are being processed and sent out on time.
Gave us overnight ability to ship internationally, w/o any huge effort or cost. Great integration with shopify, great customer service and super simple on-going ability to ship internationally at great rates which is also we something we were not able to offer. AMAZING!
No technology is perfect - let's be real here. No product ever is. However, it always comes down to service.
We were in a pinch and needed cost estimates for a brand new product that wasn't live on our site yet, and really needed their help ASAP. Their team stepped up and gave us the estimates BEFORE end of business day, same day, after hearing our urgency. We've had other instances with issues with refunds and processing, and through diligent communication, they addressed the issues immediately with sincere apologies for miscommunications that occurred.
We are all human in the end - and so, it comes down to service. Flavorcloud is a fantastic service and a great team.
Flavorcloud has completely transformed our international shipping business. We use a 3PL and previously were unable to have tracking and duty information relay directly to the customer upon checkout and shipment.
With this app those issues are no more. Now our customer can see a shipping service rate with the rate for shipping and duties clearly shown at checkout, AND they're getting better express shipping options. Additionally, it's really easy for our 3PL to print out the paperwork needed to ship out the packages, saving us all time and fees.
The back end is transparent and data is easily exportable.
Lastly, the customer service is top notch. Rathna and her team have been available 24/7 for any issues that have come up and have quickly addressed them with prompt communication.
Great app. Great service and always improving. Love it!
Amazing! FlavorCloud makes shipping internationally a breeze. Balthasar and team are incredibly responsive, can help integrate with most any 3PL, and are awesome partners who are always there to help.
If you need to ship internationally, use FlavorCloud
This is by far the best APP I've used to help me with international shipping. Being able to collect duties upfront as well as great pricing on shipping for my customers saves me so much time. Thanks to Flavor Cloud I am now selling in places I never thought I would. Their customer service is awesome too. I highly recommend giving them a try.
The Flavorcloud team always goes above and beyond to help with my business. International shipping is usually such a headache for a small business, but the Flavorcloud app integrates easily into checkout (I love that customers can pay for customs and duties up front so there are no surprises upon delivery) and makes shipping orders very easy. If there are any hiccups, the Flavorcloud team is very responsive and works quickly to resolve the issue.
I have been using FlavorCloud for one month now with a pretty substantial amount of international business. They have transformed our international shipping process and eliminated all of the headaches. We feel so good about being upfront with our customers re: duties/taxes and allowing them to pay all of the fees associated with their purchase at checkout. FlavorCloud customer support team is some of the best I've ever encountered and quickly answer any questions about customs, duties, HS codes, and lost packages (which are few). I fee like they are part of the team. If you have any international business, partnering with FlavorCloud is absolutely worth it. One of the best business decisions we have made thus far.
Great app, this app has help us a lot with our international shipping. They have great customer service and we are now shipping to markets around the world that we didn't ship to before,