FlavorCloud – Global Shipping

Jenn at FlavorCloud has provided the most exceptional service I've experienced in years. The onboarding process is phenomenal and she is very proactive in following up on back end set up.

Fantastic Experience with Keali Collier from FlavorCloud.

I had a great meeting with Keali from the FlavorCloud team, she was incredibly knowledgeable, professional, and patient in walking me through every detail of how FlavorCloud works. She took the time to explain the process clearly, answered all my questions, and helped me understand how FlavorCloud can be the right partner for my business.

Seriously good service! And I am talking both the actual shipping solutions, and the customer service, attention to detail, care and support from the Flavorcloud team. Since we onboarded almost a year ago, I've been able to direct every single question to a single person, Ryan. They don't hand you off to some overseas support-line with two days response time or ask you to talk to a chatbot. Ryan genuinely answers any questions or concern we might have usually within minutes. A few hours, max. Not days or weeks.

And they take our very specific questions and problems we run into seriously. This says a lot about the actual company, that they let customer support issues reach all the way to the top, and the developers.

Just today I found some functionality we would find useful in our company, I let Ryan know, he spoke to the CEO, and the development is now in the pipeline.

We would not trust anyone other than the Flavorcloud team with us-based international shipping.