FlexReturn Return Center

FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again.

It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.

Customizable Return Portal

• Self-service and user-friendly
• Highly customizable and branded
• Customizable return policies
• Upload proof photos for return
• Messaging with photos
• Show previous return history

Returns Admin Panel

• Advanced filterable returns list
• Detailed return view
• Manage return process easily
• Messaging for any return

Refund, Exchange & Repair

• Refund to original payment method
• Refund to store credit (as gift card or discount code)
• Exchange
• Repair

Notifications and Messaging

• Email notifications of return process
• Customizable email templates
• Auto generated and downloadable return label

Flexible Return Rules

• Rule by resolution
• Rule by reason
• Rule by order country and province
• Rule by order total amount, weight, financial and fulfillment status
• Rule by product type, tag, condition

Return methods

• Seller provides return shipping labels
• Customer provides own shipping label
• Return items to store
• Specify return window for each return method
• Automatic approval of return
• Automatic return label generation

Return Requirements

• Setup return window
• Setup forbidden product types
• Setup forbidden product tags
• Setup forbidden product collections
• Setup forbidden order tags