The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I used this app and looks better and the support is also awesome. Must use the app when you want customization in your my account page and want customer can customize their profile.
Le Domaine De Dahlia
Un service client au top ! Une réaction rapide et efficace. Seul petit bémol et c'est pour cela que je ne met que 4 étoiles, c'est beaucoup de temps est perdu pour eux car après avoir traduit manuellement nos phrases, un petit bug apparaît et il n' a pas le choix de contacter le service assistance. Autrement application au top et je la conseille à tout le monde.
The app itself is great, its just needed with many other add ons, making the monthly fee a bit much for a store with a customer base right on the edge of a plan. An option for larger Flits branding with a free or very inexpensive entry option would give it the extra star!
The Lord Of The Magic
Good support. I had some issue after install the app regarding customers cant create accounts from then but it was solved in a fast way. I need to check it out better later but for the moment is a good job! Thank you.
This app is great, and one of the few to do what we needed, which is to enhance the customer account page to make it easier for customers to browse previous orders. We offer digital products which customers can re-download at any time. Flits has helped lay out orders in a way that makes it easier for customers to find the products they wish to re-download. We are also making use of some of the additional features - the store credit feature is particularly good.
The support they have provided has been excellent Quick response time and all issues resolved.
It would be great if there were more options to customise the styling of elements within Flits. I found that I couldn't make the changes I wanted, so instead had to tweak the code to make it fit in better with our theme.
Other than that, it's excellent!
I didn't need the app, so I deleted it. Please note that before deleting the app, you need to delete the code from your theme using a special button inside the app.
This is a little inconvenient, but the app has great support, I think it makes up for this lack. The developers plan to automate the process in the future.
SPF Construction Products
There was a problem the app was causing to our theme, at the beginning customer service took forever to reply, so I had to contact them directly to their email, but after that, they fixed the problem and were very attentive! They did a great job overall.
We love hearing your feedback! , We are improving our support day by day and getting good feedback from merchants. Your feedback is also adding value to our improvement.
Serial Chiller Co.
Edit: After I left the bad review here, they replied me immediately. =)
First Review: Their customer service is ridiculous. I messaged them a question, they replied through email by confirming what I was asking. I confirmed the question on TUESDAY morning and it is SATURDAY midnight already I still have yet got an answer. Almost 4 days passed!!! Even if they only get one person they should reply by now?!! I messaged them again in between and guess that did not help either.
Fashion Freak LLC
I'm updating my review to 4 stars from 1 star. I had some serious issues with the app. The Flits team fixed a lot of the problems that I encountered. They pushed my ticket to the top. In the end, they fixed the things that were THE MOST important to me and they did so in a timely manner. The only reason I am not moving it up to a 5 star is that there is some work that needs to be done with the app. I would prefer that the css on "My Accounts" page didn't take on their appearance css, it should keep the theme's styling so that it doesn't look as if the customers are on a different website. And the documentation needs to improve. I believe I wouldn't have had the issues I did if the documentation was better. This app does what it needs to do and that makes me MUCH MUCH HAPPIER!! Thank you Flits for fixing the issues. If I could, I'd give 4.9 stars. :)
Had a little difficulty understanding some things due to app verbiage but got it sorted through their chat. "James" and his tech team were fast and efficient resolving my issue.