Flowio Email Marketing, Pop Up , 리뷰 501개
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I can't say enough good things about this app! It's been a game-changer for my Shopify store. Highly recommended!
slow customer service to feedback
many debag in application
Hi Osama,
Thank you for submitting a review! We apologize for the slow response time. We understand that this is a frustrating experience, and we are committed to improving our customer support.
We are working on improving our in-app self-help resources to provide our customers with faster answers to their questions. Also, one of our representatives has reached out to you to address the issues you were having.
We appreciate your patience as we work to make improvements.
Sincerely,
The Flowio team
I don't know if the customers who have given a rating are really real. I tested the app for several days and noticed the following:
E-mail campaigns are not formatted and sent as a box, but a width of 100% is displayed. This looks terrible in Outlook and other mail clients.
Images with links or buttons cannot be sent in email campaigns. These are displayed in the template, but sending them is not possible. Our developer has tested this several times. He then removed the button links and image links. Then the newsletter was delivered to him. Previously, the message 'rejected' was always displayed.
It is also unusual that you have to confirm the domain via your own DNS by creating a TXT code in the DNS server and confirming the domain in this way. This also applies to the e-mail address. The basic idea is good, but some things don't work here.
The horribly formatted e-mails are also displayed in FLOW in every e-mail client with 100% instead of formatted as a box. Here, too, the basic idea would be wonderful, but the implementation is lacking.
We deleted the app again after losing a few hours of testing with it. By the way, we know what we're doing. We are PHP developers and computer scientists.
As a final piece of information, we naturally contacted support. He doesn't get in touch within 1-2 hours, but after 3 days and refers to more time and patience. No help was ever offered.
The whole issue is very unfortunate. Actually, I would like the app and the idea too, but it's just UNUSABLE.
Hi Marcel,
Thank you so so much for submitting such a thorough and insightful review. This not only helps other merchants, but also motivates us to take extremely great measures in determining how under-performing our teams are.
I have sent a private message to you and hopefully will hear from you soon.
Thanks & Kind Regards,
Ryth - The Flowio team
I found a full support to fix my account from Flowio's team & I think the 1st idea is the only idea, I mean the 1st impression lasts
very difficult to set up a pop-up window and finally it doesn't work at all, and this app not any help for my mobile display
Hi Kun Lin Yuan,
Thank you for submitting a review for our app!
Please accept my sincerest apology! We understood this experience was underwhelmed and we would have felt the same way.
I do see that one of our representatives has reached out to you to provide a solution. Can you please double-check and try it?
Once again, my apologies that you have had the experiences that I believe no one would want from a customer service team. I can assure you that the level of support from my team is improving, and we will try our best to assist you.
Looking forward to hearing from you soon.
Best regards,
Flowio team
Bit of an issue sending the first email however support was about to resolve the issue promptly which was great. Far more customisations & flow then your average shopify apps which are great for marketing. Seeing how this goes but so far bravo
Hi there,
Your compliments and support make us feel proud. This gives us more confidence and motivation to continue to improve and perfect our products.
Thank you, wish your business will grow far and higher.
The Flowio team
David helped us migrate from the previous app, very fast and to the point response rate. Integrates pop-up, abandoned cart, subscriber emails and sms in just one app, which is great and very time and effort saving
Hi Alessia,
It's David here. It is so unexpected for me to get this sweet feedback.The whole team will keep on making Flowio become more complete, providing many convenient features, serving your business in the best way.
Thank you and wish you all the best. Cheers!
Flowio team.
Above & beyond customer service! I had the pleasure of David helping me to set up my pop-up on my website. David made me such a great pop-up design voluntarily. And, made great suggestions of how to time my pop-up.
Hi there,
Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you.
You will always be accompanied by our Customer Success team during your journey with Flowio. Again, thank you so much!
Cheers
The app is good if you wanna customize your popup. A good interface, good builder, and good customer service
Hi there,
Thank you for your words of encouragement, we feel very fortunate and honored to have a customer like you.
Flowio will continue to launch new features, helping merchants in their business, we will definitely notify you when everything is ready.
Cheers!
Flowio team.
David was AWESOME!!! I am new to the app and David helped me every step of the way! Great customer service!!
Hi,
Thank you very much for your feedback. These are not just regular words, they are incredible encouragement that motivates us to keep moving forward, to make our app as best as possible for merchants like you.
Our Customer Success team will always be with you every step of the journey. Enjoy your stay with Flowio.
Cheers,