Flowio Email Marketing, Pop Up , 501 条评论
slow customer service to feedback
many debag in application
Thank you for submitting a review! We apologize for the slow response time. We understand that this is a frustrating experience, and we are committed to improving our customer support.
We are working on improving our in-app self-help resources to provide our customers with faster answers to their questions. Also, one of our representatives has reached out to you to address the issues you were having.
We appreciate your patience as we work to make improvements.
The Flowio team
I don't know if the customers who have given a rating are really real. I tested the app for several days and noticed the following:
E-mail campaigns are not formatted and sent as a box, but a width of 100% is displayed. This looks terrible in Outlook and other mail clients.
Images with links or buttons cannot be sent in email campaigns. These are displayed in the template, but sending them is not possible. Our developer has tested this several times. He then removed the button links and image links. Then the newsletter was delivered to him. Previously, the message 'rejected' was always displayed.
It is also unusual that you have to confirm the domain via your own DNS by creating a TXT code in the DNS server and confirming the domain in this way. This also applies to the e-mail address. The basic idea is good, but some things don't work here.
The horribly formatted e-mails are also displayed in FLOW in every e-mail client with 100% instead of formatted as a box. Here, too, the basic idea would be wonderful, but the implementation is lacking.
We deleted the app again after losing a few hours of testing with it. By the way, we know what we're doing. We are PHP developers and computer scientists.
As a final piece of information, we naturally contacted support. He doesn't get in touch within 1-2 hours, but after 3 days and refers to more time and patience. No help was ever offered.
The whole issue is very unfortunate. Actually, I would like the app and the idea too, but it's just UNUSABLE.
Thank you so so much for submitting such a thorough and insightful review. This not only helps other merchants, but also motivates us to take extremely great measures in determining how under-performing our teams are.
I have sent a private message to you and hopefully will hear from you soon.
Thanks & Kind Regards,
Ryth - The Flowio team
very difficult to set up a pop-up window and finally it doesn't work at all, and this app not any help for my mobile display
Hi Kun Lin Yuan,
Thank you for submitting a review for our app!
Please accept my sincerest apology! We understood this experience was underwhelmed and we would have felt the same way.
I do see that one of our representatives has reached out to you to provide a solution. Can you please double-check and try it?
Once again, my apologies that you have had the experiences that I believe no one would want from a customer service team. I can assure you that the level of support from my team is improving, and we will try our best to assist you.
Looking forward to hearing from you soon.
1. I have tried to contact them to cancel my subscription since it won't me let do it myself and there is no online operator. 2.The app charges for impressions when other apps have it at no cost Ex:(Klavyio or smsbump) Still waiting for my cancelation and my refund.
No Support, long response times ...., they offer a online chat but you dont get any response or feedback in accaptable times ...
they don't help to setup, they let me pay $19 or more , then they would help
"We have an Service Level Agreement that the flow or email optimization is only reserved for the paid plan of $19 or above :( I really hope for your understanding that we cannot do 100% and activate everything for users since the content, design are unique, Creating the flow is the best I can do right now"