Flxpoint

Unfortunately working with FLXpoint required a lot of manual intervention which is quite the opposite of what you would expect from this tool. Creating products on Shopify never worked - every time we try to publish a new Item to Store something does not work as expected and we need to raise tickets to get it sovled. Orders do not Sync correctly and in some cases you won't even get a notification for this so you will find out once a customer complaints. There is no documentation at all.

Their support becomes worse and worse with every week. They will always tell you everything works as expected and your setting is the problem until you explain them for the third time and in extreme detail that it's not. We even escalated the case to their Head of Support who after multiple sessions told us that it's just "Our Perception that the tool does not work". And all this while we are on their highest tier plan.

We’ve been trying to work with FlxPoint for the past six months, and it has been nothing short of a nightmare. Despite spending over $10,000, their account manager has failed to get us onboarded. Instead of solutions, we’ve only been given the runaround.

The platform itself is riddled with issues. We’ve been unable to link SKUs even after providing exact match files, orders won’t push through properly, multi-location support is nonexistent, and pricing settings are confusing to the point where some of our products were accidentally listed at cost — something we then had to request they fix.

We originally switched from Spark Shipping hoping this would be an upgrade, but honestly, Spark feels like a far better tool in comparison. At this stage, after months of wasted time, money, and energy, I would gladly take a refund if they offered one. Unless major changes are made, I can only warn others to avoid making the same costly mistake we did.

The app does not intergrate well with Shopify. They reccomend 0Auth, it does work. Nor does instructions for app key are correct. They are defrauded me of 7-Trial and gave me 1-Day only. Inventory Source shouldn't have merged with FlxPoint. It doesn't work