Flxpoint

We’ve been trying to work with FlxPoint for the past six months, and it has been nothing short of a nightmare. Despite spending over $10,000, their account manager has failed to get us onboarded. Instead of solutions, we’ve only been given the runaround.

The platform itself is riddled with issues. We’ve been unable to link SKUs even after providing exact match files, orders won’t push through properly, multi-location support is nonexistent, and pricing settings are confusing to the point where some of our products were accidentally listed at cost — something we then had to request they fix.

We originally switched from Spark Shipping hoping this would be an upgrade, but honestly, Spark feels like a far better tool in comparison. At this stage, after months of wasted time, money, and energy, I would gladly take a refund if they offered one. Unless major changes are made, I can only warn others to avoid making the same costly mistake we did.

The app does not intergrate well with Shopify. They reccomend 0Auth, it does work. Nor does instructions for app key are correct. They are defrauded me of 7-Trial and gave me 1-Day only. Inventory Source shouldn't have merged with FlxPoint. It doesn't work

I was a customer of inventory source and forced to migrate to their parent company Flxpoint. I went from $99/mo to $299/mo and had less features and required more support to get setup and running again.

The support team lacks a proper ticketing system (the published one on their website is only used for their engineering team) so all issues are sent to a single email address which is answered by multiple people. The support team is extremely nice but limited because of the lack internal tools to properly organize and track customer issues -- like a real ticketing system. The tech documentation that was presented looked like it was outdated or for a totally different platform which made it very difficult to follow and understand.

After a few weeks of trying to get flxpoint setup without success I decided to upgrade to the $599 version because it had features from "inventory source" that were not included in the $299 version of flxpoint.

As soon as I upgraded I was redirected to an ENTIRELY DIFFERENT PLATFORM which had all the features I needed to get this thing off the ground. Woohoo! Then 2 hours later I was reverted back to the other flxpoint platform which again, lacked the much needed missing features. I contacted Flxpoint's support and was told it was a Fluke in their system where I was redirected to the PRO VERSION accidently but have been reverted back to the Lite version.

YES... there is a Lite version of Flxpoint and a PRO VERSION. This is not disclosed on their website, makes it very difficult to follow and make sense of their documentation. It's equally frustrating for their poor support staff.

Side Note: The lite version is much more beautiful than the pro version but requires extra support (responses take days! not hours) setup or manage locked features that are available on the less-visually-attractive pro version.

I was extremely frustrated that I was so limited on one platform while the other platform had everything I needed in order to get my business setup and running again. Flxpoint's support team wanted to keep my business and gave me a very generous offer which was very much appreciated considering this migration had completely crippled my website.

HERE's THE REASON FOR 1 star.

After 5 more weeks of getting everything setup and running correctly, Flxpoint sent me an email terminating my account in 30 days. I was crushed. So much work down the drain.

2 months of work -- Wasted!

Would you Trust a company that does this?