Klax Follow‑Up Email Marketing

[Update] 5 stars now! The first feature I was missing was actually available. I just didn't find it. Support has been great, so now I understand how it works.
The only thing I'm waiting for is lifetime order amount, but this is on the roadmap for the developer, so I'm happy for now!

[Old review]

This is a great app! It's perfect for the small store or the one that just opened, because it's free for up to 50 emails/month.

It's very intuitive and user-friendly.

The only reason I didn't give it 5 stars (yet) is because it's currently not possible to create your own "recipe". For example. If I want to follow up with a customer in 6 months from now, or if I want to send a discount code to people with a total order amount of over $***, I don't have that option. That would make it the perfect app for me.

That said. I tried various different apps to do what this one does, and this one is by far the most user friendly.

Keep it up!

A good deal of functionality in the app - provides options for a broad range of e-mail follow ups including cart abandonment, fullfillment, etc.. It's nice that they already have templates built out, so you don't have to type an email from scratch - you can just edit theirs. Also, they have great customer service!

The free plan is still valuable - I encourage you to download it and give it a try.

Managed to set it all up and seems to cater for much details. Hope it will be helpful in our company....

Just being able to email people that have abandoned a cart is enough to install this app but the fact that you can email them in a drip campaign set at different intervals and track the click-through rates make this app all the better. But that’s not all; there are so many other fantastic features that can help your store with traction that it’s worth every penny.

Really like how easy it is to use and appreciate all the options to customize!!!

This has increased our sales so I'm very happy with Follow Up Email. We find we don't need to send the two week follow up as people usually purchase by the 1 week follow up (so we deleted the 2 week follow-up email option). It's been great for customer feedback too... We have had customers reply to the follow up email explaining why they didn't purchase, and when we fix the problem they usually go on to make a purchase.

I was looking for an automated email option that was easy to use and was reasonably priced for a small business. After installing and deleting a couple of other email apps I found this app was exactly what I was after. The templates make it super easy to format your message or you can dive deeper with more customization if needed. Their customer service is outstanding and they get back to you quickly if you have questions. For the price and the time spent creating the emails, you can't go wrong with this app.

User-friendly interface. Clean editing process. Finally an automated email service that has all the options I need.

The team is great, they are responsive and are constantly trying to make the product better. Functionality is good- we'll see if it actually drives more reviews but its easy to set up and has a lot of options.

It is great to be able to automate the process of sending follow up emails. I am still learning how to get the most out of this product but so far I am very satisfied! I look forward to using this app more in the future.