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We chose a free plan as we think the quota is enough. Then we found out we have been charged 189USD, 149USD,89USD for a couple of times. We then checked further and found this "Smart" FOMO serectly "upgraded" our plan (more expensive one). They set an option (in a very hidden place) saying: Auto Upgrade Plan enable. Obviously we didnt know we have to "disable" it, and thats why they leave it" enable" and automatically upgraded our plan.
I doubt is is a scam, because we don't have that great traffic for the past few months, and they said it showed x amount of notification so charge us more (they said we have 30k notification which we don't believe it)
Now this FOMO app chardge us around 1000USD and we barely have any sales.
AVOID FOMO!
Hello - thank you for taking the time to share your experience with Fomo, even though it was not a positive one.
I want to assure you that the traffic and impression numbers you see on Fomo are accurate.
In response to users who would reach out to support when notifications stopped appearing when they were over their plan limit,mwe introduced the Automatic Upgrade feature. When the automatic upgrade takes place, the higher plan tier is pro-rated for the time remaining in the billing period.
I am happy to see that you do have sales conversions from Fomo notifications. I am sorry you were disappointed with our billing model.
Wishing you all the best with your store and it's beautiful jewellery.
FOMO What started as a promising subscription turned into a massive disappointment when, out of the blue, we were downgraded to a free plan back in March without any notification or explanation. This left us with a barely functional app, operational only on the first of April and May—talk about an April Fool’s joke, but nobody’s laughing.
To add insult to injury, the cost of the pro plan has skyrocketed to an eye-watering $499 per month. It’s baffling since their operational costs for notifications surely haven’t spiked to justify such a steep increase. Sadly, it’s no longer feasible or rational to continue our subscription. A real letdown from a service I once valued.
We appreciate your feedback and look forward to discussing a tailored solution for your business in the next few days.
I can see from the dashboard that Fom is well worth it! We've made a lot of extra revenue from the app.
A Big thanks to Janice for helping me with a big technical problem. Fomo is our 2nd most important app behind Replo (our page builder lol)
Thanks for the great feedback! We're so happy to be adding value to Birchbury - wishing you record sales this holiday season!
100% a must have app for anyone who already has some traction on your store, I would say the analytics aren't too accurate, but its show me a over 20% increase in sales which is probably more like 5-10% but still a MUST HAVE APP that will almost without a doubt boost your websites credibility. (also the only app that I could find that would work on my headless website kudos!)
Thanks for the great feedback! We're glad your seeing conversion results from using Fomo.
We have used this app for over 2 years!! They have worked on new features which is great however we don't need all these new features. Unfortunately, app charges have gone up dramatically :( They have helpful customer service (thanks Janice) but we still find it to be out of our budget after the changes to the app. Otherwise great app and has worked well for our shop!
Thanks for the feedback! We understand that pricing changes are never welcome but we're happy you've stuck with us and hope you enjoy the new offerings.
I love the app and the customer support as well. 10/10
We love hearing this! Thanks for the shoutout to our team and for the perfect score. Happy to have you with us!
Elias M. resolved my issue quickly and professionally. Very helpful and responsive.
Thanks so much for the review! Our support team always goes the extra mile to make users happy.
We're glad you're enjoying Fomo and hope you have great sales this Black Friday!
Elias è stato di grande aiuto e supporto durante la configurazione dell'app per il mio negozio! :)
È un piacere per noi aiutarti a impostare la tua Social Proof esattamente come desideri. Grazie per aver condiviso la tua recensione!
The customer service is very quick to help resolve any issues. Janice was super helpful and fixed my issues within minutes. Loving the app!
Thanks for taking the time to review Fomo! We're happy we could resolve your issue quickly today and are always happy to help you out with optimizing your social proof to boost sales! Hope the holiday season is a huge success.
Exceptional. Prompt response, offer of tutorial support and really getting personalised help to get the most from the app. Elias was fantastic
Thank you for your kind words! We are glad you're enjoying using Fomo in your store!
