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The most unethical app experience we've ever had. Even after cancelling our subscription and disabling the service, they continued to charge us without consent. When we raised the issue, their support team was dismissive and unhelpful, insisting we hadn’t “properly” followed the cancellation process.
If a customer has clearly cancelled, continuing to charge them is unacceptable. Extremely disappointing and unprofessional.
Thank you for taking the time to share your feedback with us.
I understand your frustration, and I want to clarify our subscription and uninstall options.
Fomo uses a subscription-based pricing model where your subscription fee gives you a set number of notifications each month. Disabling notifications in your store doesn't automatically cancel the subscription or pause billing.
To cancel your subscription you need to uninstall the app from Shopify. It is true that to downgrade to the Free plan you do need to contact our support team who will do that manually for subscribers.
I recognize this may not be as clear as it could be. We appreciate you bringing this to our attention.
I'm glad our support team was able to assist you via email and provide some credit for the charges. We genuinely want to make this right and ensure you have a positive experience.
We take all feedback seriously as it helps us improve both our app and our communication with users.
Exceptional. Prompt response, offer of tutorial support and really getting personalised help to get the most from the app. Elias was fantastic
Thank you for your kind words! We are glad you're enjoying using Fomo in your store!
Absolutely amazing app! I love how simple it is to install and use with my Shopify site. It adds a ton of social proof to boost sales. Plus, the one time I got stuck the customer support was phenomenal. Highly recommend!
highly recommend
Thanks for such kind words and taking the time for the review!
Very overpriced. The way they price you is as if they are the ones bringing traffic. this app was not made for small business- but rather very very large companies that is willing to pay. Everyday they want you to upgrade. There are free apps doing the same thing! I miss pretty sales pop up!!!! i deleted the app and would never ever recommend. its a scam.
Hello Trudy-Ann. It's a disappointment to read your review of our app. I understand that it can be frustrating to exceed the notification limit on your plan and have Fomo disabled - and of course we send a reminder if that is about to happen! Our goal here at Fomo is for our app to generate at least as much revenue from click throughs as the app costs. I disagree that our app is overpriced for the value and features it offers. It is certainly not a scam. I understand there is a wide choice in apps in the app store and you need to choose the one that is best suited to your own business and budget. Janice from Fomo
The customer service is very quick to help resolve any issues. Janice was super helpful and fixed my issues within minutes. Loving the app!
Thanks for taking the time to review Fomo! We're happy we could resolve your issue quickly today and are always happy to help you out with optimizing your social proof to boost sales! Hope the holiday season is a huge success.
Elias è stato di grande aiuto e supporto durante la configurazione dell'app per il mio negozio! :)
È un piacere per noi aiutarti a impostare la tua Social Proof esattamente come desideri. Grazie per aver condiviso la tua recensione!
Made over 6k in my first 3 weeks alone! Totally worth it!
Thank you for your review! We are happy that you love Fomo as much as we do!
over priced. not worth it
Thank you for sharing your feedback. We appreciate you taking the time to try Fomo and understand that pricing is an important consideration.
We'd love to better understand your needs to see if there's a plan that might work better for you. Fomo offers several subscription tiers, including a free plan, designed to accommodate different store sizes and budgets.
If you'd like to discuss your specific situation, our support team would be happy to help you find the right fit or explore options that might provide better value for your business.
Thank you again for trying Fomo.
Elias M. helped a lot
Thanks so much for the review! Our support team always goes the extra mile to make users happy.
We're glad you're enjoying Fomo and hope you have great sales this Black Friday!