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I sent an email requesting support for a change, and within a minute, Janice Dixon had completed it and even emailed me with additional recommendations. Fantastic support team! The app itself is also really cool I’ve used it for years.
Thanks so much for the kind feedback! We're always happy to help with changes big or small and take care to review your current app settings and look for opportunities to improve your results from Fomo even more. All the best! Janice
I love the app and the customer support as well. 10/10
We love hearing this! Thanks for the shoutout to our team and for the perfect score. Happy to have you with us!
Easy customer support, setup, and definitely top of the line!
The most unethical app experience we've ever had. Even after cancelling our subscription and disabling the service, they continued to charge us without consent. When we raised the issue, their support team was dismissive and unhelpful, insisting we hadn’t “properly” followed the cancellation process.
If a customer has clearly cancelled, continuing to charge them is unacceptable. Extremely disappointing and unprofessional.
Thank you for taking the time to share your feedback with us.
I understand your frustration, and I want to clarify our subscription and uninstall options.
Fomo uses a subscription-based pricing model where your subscription fee gives you a set number of notifications each month. Disabling notifications in your store doesn't automatically cancel the subscription or pause billing.
To cancel your subscription you need to uninstall the app from Shopify. It is true that to downgrade to the Free plan you do need to contact our support team who will do that manually for subscribers.
I recognize this may not be as clear as it could be. We appreciate you bringing this to our attention.
I'm glad our support team was able to assist you via email and provide some credit for the charges. We genuinely want to make this right and ensure you have a positive experience.
We take all feedback seriously as it helps us improve both our app and our communication with users.
FOMO What started as a promising subscription turned into a massive disappointment when, out of the blue, we were downgraded to a free plan back in March without any notification or explanation. This left us with a barely functional app, operational only on the first of April and May—talk about an April Fool’s joke, but nobody’s laughing.
To add insult to injury, the cost of the pro plan has skyrocketed to an eye-watering $499 per month. It’s baffling since their operational costs for notifications surely haven’t spiked to justify such a steep increase. Sadly, it’s no longer feasible or rational to continue our subscription. A real letdown from a service I once valued.
We appreciate your feedback and look forward to discussing a tailored solution for your business in the next few days.
The app functions great and the chat support is excellent. The settings let you control how much you spend each month. The app configuration options are well thought out. I would like a more definite way of knowing which interactions motivated sales, such as random A/B testing. While the app can accommodate third-party A/B testing, it doesn't include the feature. Overall a high-quality app.
Thanks for the fabulous feedback! We're glad you enjoy using Fomo and we'll take your suggestions into consideration for future updates.
Please chat in anytime! We're always happy to help.
FOMO is an outstanding app providing real-time social proof. The installation process was seamless, taking just a few minutes. It’s incredibly easy to use. The support team is responsive and efficient, resolving any issues promptly. Highly recommend FOMO for anyone looking to build trust and increase sales effortlessly!
Thanks for such kind words and taking the time for the review! we are glad you love Fomo as much as we do. Happy to help anytime.
We chose a free plan as we think the quota is enough. Then we found out we have been charged 189USD, 149USD,89USD for a couple of times. We then checked further and found this "Smart" FOMO serectly "upgraded" our plan (more expensive one). They set an option (in a very hidden place) saying: Auto Upgrade Plan enable. Obviously we didnt know we have to "disable" it, and thats why they leave it" enable" and automatically upgraded our plan.
I doubt is is a scam, because we don't have that great traffic for the past few months, and they said it showed x amount of notification so charge us more (they said we have 30k notification which we don't believe it)
Now this FOMO app chardge us around 1000USD and we barely have any sales.
AVOID FOMO!
Hello - thank you for taking the time to share your experience with Fomo, even though it was not a positive one.
I want to assure you that the traffic and impression numbers you see on Fomo are accurate.
In response to users who would reach out to support when notifications stopped appearing when they were over their plan limit,mwe introduced the Automatic Upgrade feature. When the automatic upgrade takes place, the higher plan tier is pro-rated for the time remaining in the billing period.
I am happy to see that you do have sales conversions from Fomo notifications. I am sorry you were disappointed with our billing model.
Wishing you all the best with your store and it's beautiful jewellery.
Elias M. resolved my issue quickly and professionally. Very helpful and responsive.
Thanks so much for the review! Our support team always goes the extra mile to make users happy.
We're glad you're enjoying Fomo and hope you have great sales this Black Friday!
Highly recommend on all websites! Have noticed an uptake in CTA and orders on my website. I love the customisation on the notifications and great customer service. I had a question and got a response promptly to help!
Thanks for such kind words and taking the time for the review! we are glad you love Fomo as much as we do. Happy to help!
