Avis (171)
Affiner
-
Par note
Useful app. Do exactly what it says.
FOMO works! Crazy-Easy to setup and configure and it works. Saw my conversions increase almost immediately.
Customer service has been killer as well. I almost wish others wouldn't use this and it was my little secret though.
Great app, but in my view it's overpriced.
This is a great app its always good for to see what others have ordered.
Not happy. We are on the "$49 per month" plan and have intentionally set a limit of 239,000 impressions in the app settings to guard against overages. Assuming any overage charges are retrospctive, December 2020 charges by FOMO were $129 (total of 317k impressions for Nov-Dec), January charges were $70 (total of 214K impressions for Dec-Jan). Why did Nov-Dec go so much above our cap (317k), and how is charging MORE than the next tier even justifiable? (1.2mil impressions for $99 vs. an ACTUAL charge of $129). Why were we charged overage fees in Dec-Jan with a LESS reported impressions than our cap (214k)? Shouldn't this only be $49 because it was less than 240k impressions? Of note are mysterious items in our bill called "Usage Fees"(?)... so now I'm going to have to go through the fine print and figure out what these are and why FOMO is charging us so much. $200 over two months for a product which we assumed would cost half that. Feel like FOMO writes their own checks. Disappointed.
Updated reply:
You signed up for our volume-based billing plan, which was stated in the signup terms. All users who install after March 2021 only have access to plan tiers and not our flexible plan. Once you exceed the impressions included in your plan, Fomo will halt on your site and you will have to manually upgrade plans to continue showing Fomo notifications.
Thanks and email us at hello@fomo.com if you have any questions.
Previous reply:
Hey WTF Notebooks, I've just sent you an email. You've been on the $49/mo plan for 2 months and the $99/mo plan for 1 month. You were not charged $129 for any billing cycle - I think this might be a timing misunderstanding. Here's a guide to how Shopify charges on their billing cycle: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#usage-pricing-plans.
Shopify's billing calls our premium plan tiers "usage fees" but they are simply the plan charges.
I've reached out with suggestions for managing your impressions so you can control your billing and pay only what you expect.
Excellent app, Has Definitely increased our conversion rate without a doubt!
www.loungeunderwear.com
Excellent customizable social proofing app with great team support and fast. Congrats
This app does Social Proof extremely well and it's easy to use. FOMO has robust settings that let you really take control of what gets shown where, and the UX is super easy to use and understand. Be prepared to do some creative estimation to figure out how to quantify the sales impact of this app, since there isn't a good way to correlate sales with the popups that get seen that may or may not influence their purchase decision.
Hey Skill Board! Thanks for taking the time to write this review! I'm reaching out to you separately to walk through your ROI dashboard and conversions setup so you can see how we can track your sales conversions from Fomo :)
I WOULD recommend this app! I have used several different APPS in the past, and getting good customer service has been a PAIN, but not with this APP. I got a reply within 10 minutes after I submitted an email question! The response after that was even faster. Not only did the rep solve my problem, he also went above and beyond!!!!
Fomo is incredible. I love their design and how they have credibility verification. Super simple to use but not lacking in any features. I highly recommend fomo.
Thanks so much for taking time to share your experience with Fomo! We're glad you're enjoying your experience so far!