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Useful app. Do exactly what it says.
Great app, but in my view it's overpriced.
Tried several less expensive options and they looked - less expensive. When you're ready to polish the look and feel of your shop, swap out a knock-off for FOMO
Not happy. We are on the "$49 per month" plan and have intentionally set a limit of 239,000 impressions in the app settings to guard against overages. Assuming any overage charges are retrospctive, December 2020 charges by FOMO were $129 (total of 317k impressions for Nov-Dec), January charges were $70 (total of 214K impressions for Dec-Jan). Why did Nov-Dec go so much above our cap (317k), and how is charging MORE than the next tier even justifiable? (1.2mil impressions for $99 vs. an ACTUAL charge of $129). Why were we charged overage fees in Dec-Jan with a LESS reported impressions than our cap (214k)? Shouldn't this only be $49 because it was less than 240k impressions? Of note are mysterious items in our bill called "Usage Fees"(?)... so now I'm going to have to go through the fine print and figure out what these are and why FOMO is charging us so much. $200 over two months for a product which we assumed would cost half that. Feel like FOMO writes their own checks. Disappointed.
Updated reply:
You signed up for our volume-based billing plan, which was stated in the signup terms. All users who install after March 2021 only have access to plan tiers and not our flexible plan. Once you exceed the impressions included in your plan, Fomo will halt on your site and you will have to manually upgrade plans to continue showing Fomo notifications.
Thanks and email us at hello@fomo.com if you have any questions.
Previous reply:
Hey WTF Notebooks, I've just sent you an email. You've been on the $49/mo plan for 2 months and the $99/mo plan for 1 month. You were not charged $129 for any billing cycle - I think this might be a timing misunderstanding. Here's a guide to how Shopify charges on their billing cycle: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#usage-pricing-plans.
Shopify's billing calls our premium plan tiers "usage fees" but they are simply the plan charges.
I've reached out with suggestions for managing your impressions so you can control your billing and pay only what you expect.
Great app! Customer service was fast and helpful. I have tried the other apps trying to do the same thing and Fomo is the best!
We really like the app but it started breaking our site when Shopify marked it as an app that isn't approved - has this been fixed?
Hey there! Thanks for taking the time to share your thoughts about Fomo. Just an FYI - the issue you mentioned has been fully resolved. Please feel free to reach out to us directly at hello@fomo.com if you'd like further assistance with anything. Our support team is always happy to help!
The app used to be amazing. I am pissed off that something has been going wrong with it for most likely several weeks and I didn't notice until this past weekend. I couldn't get notifications on any of my devices or any of my desktop PC's.
The first ticket I opened was responded to quickly and I was told there was multiple lines of code that shouldn't be on my site, and that I needed to remove the code to get it working again properly.
The second ticket told me that everything was working right, but then I saw they changed my settings to show events immediately upon going to the site, and only showed 1 event, and didn't show any further after that. I tried several times to explain to them what was going on and they were not listening to what I was trying to communicate.
It's a shame, but time for me to move on to the other app that's free and has 8000+ positive reviews.
This app really works. It helps customers decide on what to buy when your store is new. Customers get to see what other customers have previously purchased while they are browsing your store!.That's awesome! It definately helped me with sales. I would recomend this app to anyone with an old or new store.
I accidentally subscribed, and when I was charged the same day, I asked for a cancellation and refund since it the payment was still pending. They let me know they cannot provide a refund because they are a start up.......you can get this app at a much cheaper price and with better customer service.
Hey there,
We've reached out to you and Shopify Support and confirmed that you were correctly charged after your free trial was over. Shopify handles our billing and you can find out more about their billing cycle here (https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).
After a review of your past Support ticket, it also seems you were fully aware of the trial length and that you were correctly charged after the 14 day trial (not same day as described in your comment).
We are transparent about pricing and terms and prefer to be fair to our other customers who follow them.
Cheers,
Over promising and under delivering. Over three weeks ago I notified FOMO that the app was not drawing my Trust Pilot Reviews as it claims to integrate. The consultant confirmed it was a problem at their end. Despite several follow ups and 'it will be done soon's' we are no further advanced. Will it have full functionality as claimed, for you? Consider other options - this product does not deliver what it claims.