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Fantastic support and customer service :-)
Thanks so much! Glad we were able to help you out this week and thanks for sharing some love with our team - right back at you!
świetna aplikacja
Dziękujemy za poświęcony czas i miłe słowa!
Excellent service.
Thanks for the great feedback! I'm glad you're enjoying using Fomo in your store.
FOMO What started as a promising subscription turned into a massive disappointment when, out of the blue, we were downgraded to a free plan back in March without any notification or explanation. This left us with a barely functional app, operational only on the first of April and May—talk about an April Fool’s joke, but nobody’s laughing.
To add insult to injury, the cost of the pro plan has skyrocketed to an eye-watering $499 per month. It’s baffling since their operational costs for notifications surely haven’t spiked to justify such a steep increase. Sadly, it’s no longer feasible or rational to continue our subscription. A real letdown from a service I once valued.
We appreciate your feedback and look forward to discussing a tailored solution for your business in the next few days.
We chose a free plan as we think the quota is enough. Then we found out we have been charged 189USD, 149USD,89USD for a couple of times. We then checked further and found this "Smart" FOMO serectly "upgraded" our plan (more expensive one). They set an option (in a very hidden place) saying: Auto Upgrade Plan enable. Obviously we didnt know we have to "disable" it, and thats why they leave it" enable" and automatically upgraded our plan.
I doubt is is a scam, because we don't have that great traffic for the past few months, and they said it showed x amount of notification so charge us more (they said we have 30k notification which we don't believe it)
Now this FOMO app chardge us around 1000USD and we barely have any sales.
AVOID FOMO!
Hello - thank you for taking the time to share your experience with Fomo, even though it was not a positive one.
I want to assure you that the traffic and impression numbers you see on Fomo are accurate.
In response to users who would reach out to support when notifications stopped appearing when they were over their plan limit,mwe introduced the Automatic Upgrade feature. When the automatic upgrade takes place, the higher plan tier is pro-rated for the time remaining in the billing period.
I am happy to see that you do have sales conversions from Fomo notifications. I am sorry you were disappointed with our billing model.
Wishing you all the best with your store and it's beautiful jewellery.
I love how easy it was to install. I feel as though it really encourages new customers to make their purchase. Overall a great app that I highly recommend for all online stores.
Thank you, Classroom Friendly Supplies! Glad you loved the simple setup and that you see how Fomo is encouraging prospects to become new customers for your store! :)
These guys are great! Elias went above and beyond to assist me with my needs, and I will continue to refer friends and family.
Thank you for the kind words! and taking the time for a great feedback!
Super ! Wir sind total zufrieden, bekamen schnelle Antworten und schnelle Hilfe bei den Installationen. Toller Kundenservice, sowas bekommt man nicht überall! Nochmals vielen herzlichen Dank!
Fantastic app that drives up conversions. The pop ups are nice and subtle and the customers seem to react positively to it. Love it.
Thank you, retrosales.com.au! Glad you like the subtle notifications and your dashboard is showing your conversion increase from Fomo! :)
Installed years ago, it works well with minimal input on our end. Does what we want it to do and we are happy with it.
Thank you, Findlay Hats! Glad you're happy with your Fomo setup without much input on your side :)