Fondue CashBack Promotions

The app does not work at all, I followed the instructions, but the cash back line item does not show in the shopping cart.

Terrible support as well, they just linked me to their help center without even reading my questions, and the wait time to get responses to my emails was really long.

1 Star because I atleast saw a little of what the app does. To sum up my review: For $159, terrible customer support wait times and if you're a growing business, even with over 600+ orders your first year and anticipating nearly triple your next year - they not going to give you any support.

Sadly, all the reviews of people being on boarded and getting help setting up a/b test - no way. I was given a self-serve option.

Apparently, you have to meet a certain requirement for them to help you. I have no confidence this app works because I had to read through articles to set it up. Upon thinking I "set it up" the app doesn't even show on my website. I activated it and even turned on the on-site widget, pulled out m phone, no widget.

Customer service takes at least 3days to reply to you. Why are we paying $159 for terrible service and you cannot even aid in helping users use your app? There are apps that cost way less and even free ones that give their soul into customer satisfaction and helping everyone get their apps setup, but these guys are just money hungry. I mean seriously, after waiting 3 days to get help - included in my email response about being self served, they wanted me to pay for there Postscript app. And funny enough, 24hours later they tried following up to ask if I'm interested in paying for their other app.

It's been several days, I'm still waiting on 3 email replies but I'm giving up because you cant run business with people who aren't there to help. It would be a different scenario if you wait 3 days and you actually receive help but I bet their reply to me on my next few emails will not be helpful.

Fondue, please don't reply to my review with something talking about you helped me the best you can because you didn't. If you want $159/mth from clients - act like they are worth $159000/mth. The sad truth is that when one of you reached out, you had the nerve to tell your colleague that you already set up a demo with me.

I really wish my interactions were with the person who sounded sincere contacting me after the first rep I spoke with although she took 4 days to respond but sadly, I got the one who chose not to help me set this app up and just wanted me to pay for another one of their apps

Great app we've been using for a few months, easy to use and track. Increases conversion rate - highly recommended!

We've been using this app in the beta program for a few months now and cannot recommend them enough. Highly recommend it with no reservations. Glad we got to use this app during its beta program!

We've been using the app for a few months now and have seen great results with pop-ups and emails. The team is very responsive and helpful with onboarding and optimization.

We launched our brand with CashBack instead of coupons and seeing great results. Seems to be also helping with returning shoppers which is exciting.

Game changer when it comes to saving you thousands of dollars on upfront discounting! Recommend to all DTC founders!!

Fondue is a great alternative to codes and coupons. We're getting more full price orders with an AOV increase of 12%, plus we doubled our popup welcome series opt-in rate. We've started using fondue outside of the welcome series and are seeing early signs of success. Start with an AB test in the welcome flow and go from there. That's what we did and the data was clear that Fondue is a much better way to discount.

Excellent app, and after Beta testing the product for some time, realized it's the perfect solution, especially for us with a high AOV. It converts the same if not better than our prior % pop up, but without sacrificing margin up front, it gives our customers the choice to apply their cash back post-purchase, most of them resulting in gift cards! Would recommend this product to anybody, especially those that are in price comp niches, where discounts play bigger role in determining conversions.

I was very skeptical about trying this initially since we needed to offer a higher cash back value than our initial discount. But wow, I am very glad I did. We did not see any drops in CRs while also saving quite a bit of money (not to mention AOVs went up!). I also love that we can offer gift cards to our customers to incentivize them to come back and purchase again instead of the visa cards.

Also a huge shoutout to Will and the team - they are incredibly responsive and on top of any issues or questions we've run into.

Do yourselves a favor and split test this immediately against your current % off offer - you won't regret it.