Fondue CashBack Promotions

The results were staggering. I couldn't believe people I had so many orders with a 97% deflection rate. Instant profit right to my bottom line that I was simply giving away before!

We were fortunate to be part of CashBack's pilot program and have been using it for months now. Highly recommended to grow sales without having to use sales. Simple to use, effective and clear results. Any Shopify store should be using this.

Fondue Cashback Promotions is a Great program, with amazing support!
Keep up the good work!

The app has earned my recommendation after 5 months of testing and many meetings with Ido and the support team.
It was a pleasure to work with Ido, as he was very patient, helpful, and showed me several ways in which this app can be helpful to me throughout the entire process.
It was extremely important for me to make sure the app reduced my costs without affecting sales, and I can confidently say that it did. I highly recommend it!

1 Star because I atleast saw a little of what the app does. To sum up my review: For $159, terrible customer support wait times and if you're a growing business, even with over 600+ orders your first year and anticipating nearly triple your next year - they not going to give you any support.

Sadly, all the reviews of people being on boarded and getting help setting up a/b test - no way. I was given a self-serve option.

Apparently, you have to meet a certain requirement for them to help you. I have no confidence this app works because I had to read through articles to set it up. Upon thinking I "set it up" the app doesn't even show on my website. I activated it and even turned on the on-site widget, pulled out m phone, no widget.

Customer service takes at least 3days to reply to you. Why are we paying $159 for terrible service and you cannot even aid in helping users use your app? There are apps that cost way less and even free ones that give their soul into customer satisfaction and helping everyone get their apps setup, but these guys are just money hungry. I mean seriously, after waiting 3 days to get help - included in my email response about being self served, they wanted me to pay for there Postscript app. And funny enough, 24hours later they tried following up to ask if I'm interested in paying for their other app.

It's been several days, I'm still waiting on 3 email replies but I'm giving up because you cant run business with people who aren't there to help. It would be a different scenario if you wait 3 days and you actually receive help but I bet their reply to me on my next few emails will not be helpful.

Fondue, please don't reply to my review with something talking about you helped me the best you can because you didn't. If you want $159/mth from clients - act like they are worth $159000/mth. The sad truth is that when one of you reached out, you had the nerve to tell your colleague that you already set up a demo with me.

I really wish my interactions were with the person who sounded sincere contacting me after the first rep I spoke with although she took 4 days to respond but sadly, I got the one who chose not to help me set this app up and just wanted me to pay for another one of their apps

Love the marketing promotions we can run through this app. Fondue CashBack Promotions is a great app, very easy to install too!

Fondue was recommended to MTN OPS by a peer within the outdoor industry. During our initial call with their co-founder it was immediately impressed upon us that Fondue wants to be a long term partner and not simply a transactional partner.

Initial set-up and A/B testing was extremely easy with the team at Fondue taking on the majority of the load. Almost immediately the results were showing positive data driving higher conversion and full price orders.

We are now testing into more segments and audiences with Fondue. They are a great partner and I would recommend them to anyone.

I was amazed the first time when we checked this tool, and the best thing: we are really impressed with the results we got vs offering coupon codes! More email and SMS sign-ups, and more net revenue!

Fondue's CashBack Promos have unlocked additional marketing tactics that have allowed us to diversify our purchase incentives sent to new customers. It's also allowed us to scale our incentives beyond what plain discounts allowed us to do. The team is VERY collaborative and we've seen the product continue to grow and improve at a rapid rate.

We were VERY skeptical to say the least.... and now we've rolled it out with both of our stores and are trying to utilize cash back even more. Fondue has been a resounding success for us in terms of list growth, AOV, and profitability. The best tech stack team we've worked with by far. Very proactive to help you get the most out of the product and partnership.