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We have been using Fordeer for 2 years now, the customer service is amazing! The team have always responded promptly, they have made customisations to our forms to suit our business, and when there have been problems arise, they help asap and resolve any issues as fast as they can. Highly recommend!
great app great service
Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.
Hi there,
We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.
Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.
Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.
We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.
We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Thank you for your candid feedback and continued support.
Kind regards,
Fordeer Commerce.
Support is very fast and accurate.
Customer service is very helpful! They solved all our doubts and took care of the customisations requested by having the Premium plan. They solve everything very fast and they're very kind. Thanks specially to Summer who is the person who attended all our requests. We are very happy that we chose the Fordeer app for our invoices.
Hello my dear Redcast Heritage Co.,
It's great to hear that you are satisfied with our application and our customer service.
It's also wonderful to hear that Summer had brought to you an effective support. Your feedback means a lot to us, as we strive to provide the best possible experience for all of our customers. We'll be sure to pass along your kind words to Summer and our members.
Thank you for taking time and choosing us. I wish you all the best with your business!
Many thanks once more for your kindness <3
Warmly,
- Fordeer Team
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot.
Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records.
For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability.
Dear Sir/Madam,
We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve.
Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement.
Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly.
We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store.
Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves.
Sincerely,
Fordeer Team
We recently installed this app to solve issues with Invoices for our wholesale customers. The app works very well and offers a large range of automation and customization features. The customer support is very responsive and willing to help get you setup correctly. We required a custom template for our invoices and the team were more than willing to help us with a quick turnaround.
I highly recommend this app for any B2B invoice requirements.
I've only been using the app for less than a week and have yet to deploy anything that has been tested, but so far so good. The interface is intuitive and the formatting previews are dynamic, responsive and applicable to existing orders, making it easy to test over a wide-range of real-life use cases. The support staff have been responsive and helpful, following up with specific and targeted questions, suggestions and solutions, which indicates they have strong knowledge of their product and clear and direct communication with their development team.
Vertalingen werken niet, BTW nummer word niet weergegeven en de helpdesk gebruikt een vertaler zodat de sessie onduidelijk is en er geen oplossing komt. Ik heb een programmeur moeten inhuren om de vertalingen te wijzigen en de BTW op de factuur zichtbaar te krijgen.
Duur en slechte kwaliteit.
Hello there,
Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns.
1. Translations issue in the app:
We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly.
2. VAT Number not displaying on invoices:
As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps.
3. Communication issue:
We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you.
We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them.
Looking forward to hearing from you soon.
Best regards,
Fordeer Commerce
I have installed and used this invoice app, and it meets the basic needs of my store. It seems that they are about to release a new version, and I am looking forward to seeing many improvements.
