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At first, the FAQs section can definitely address basic issues. However, we need deeper help from Customer Service when experiencing some minor issues with the app. The support staff is being incredibly quick and helpful. So far we are very happy with the app.
Hello, my dear,
Your compliments mean a lot to us! We are honoured that our team members were able to give you a great experience and surpass your expectations. Customer satisfaction is our main goal, and we think that every encounter with our consumers is an opportunity to create a long-term connection.
We are devoted to providing you with outstanding service every time you pick us, and we hope to serve you again soon. Thank you for your faith and dedication.
All the best,
/Fordeer Team/
Their support team has been exceptional, unlike any other app I have ever tried! The team has been incredibly helpful in helping us make changes to the templates to fit our needs. This app has helped us automate the creation of invoices and order confirmations, saving our team a lot of time. I couldn't recommend them enough!
Super easy to work with and instantly makes all your documents much more professional. The support team always replies super quick and is very helpful in finding a good solution.
I was looking for an app to email invoices to customers. This app, like many others, adds the following menu entries to the "More actions" pull down:
Print Invoice
Download packing slip (redundant, already provided by Shopify)
Download Invoice (redundant with Print)
Print packing slip (twice redundant)
Email invoice to customer is missing.
Dear Sequent Microsystems,
Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Printer here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.
Kindly take note that we actually have Email Automation as an advanced feature, and by using it, you can send emails with attached PDF invoices to your customers automatically and easily. Since this is an advanced feature, it is only available in the Professional and Premium plans. Please make sure that you have upgraded the subscription plan before you try this advanced feature, sir/ma'am.
Regarding your review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. Moreover, as far as we've known, you did not contact our support team via live chat or any kind of contact to get assistance about things that it had not been known clearly.
Thus, we are trying to reach out to you, so please keep an eye on your email notifications and have an opportunity to discuss your requirements further. Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance. Feel free to contact us whenever you want ^^
We are looking forward to hearing from you soon!
All the best,
Fordeer Team
Hello my dear,
Thank you for taking the time to leave us a precious review! 🌟 We truly value your feedback. Reviews with some text provide valuable insights for potential users, guiding them toward making informed decisions about our product. If you ever need assistance or have any questions, please don't hesitate to contact our support team at support@fordeer.io or our friendly live chat. We're here and always happy to help.
Once again, thank you for choosing our app and for sharing your experience. Your satisfaction is our ultimate goal, and we look forward to serving you even better in the future.
Best regards,
Fordeer Commerce <3
Dear Holstee store,
Thank you for taking the time to leave a great review for our app! We're delighted to hear that you've had a positive experience with it so far.
We look forward to receiving your full review after you've had a chance to use the app more extensively. Your feedback is invaluable to us, and it helps us continually improve and enhance our application to better meet your needs.
If you have any questions or need assistance while using the app, please don't hesitate to reach out to us at support@fordeer.io or our friendly live chat. We're here to ensure you have the best experience possible.
Once again, thank you for choosing our app, and we can't wait to hear more about your experience with it in the future!
Best regards,
Fordeer Commerce <3