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We have been using Fordeer for 2 years now, the customer service is amazing! The team have always responded promptly, they have made customisations to our forms to suit our business, and when there have been problems arise, they help asap and resolve any issues as fast as they can. Highly recommend!
great app great service
Support is very fast and accurate.
I've been using the paid plan, and unfortunately, the experience has been frustrating. The app frequently glitches when trying to download, print, or draft invoices. Loading times are consistently slow, regardless of the browser I use and crashes a lot.
Another major issue is that invoice amounts are displayed in whole dollars only, without cents, which leads to confusion and lacks accuracy for financial records.
For a paid professional plan, I expected better performance and reliability. I hope these issues are addressed soon, as they significantly impact usability.
Dear Sir/Madam,
We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve.
Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement.
Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly.
We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store.
Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves.
Sincerely,
Fordeer Team
Clove was very helpful! I had a small issue, but they resolved it lightning-fast! I can only recommend them!
I wanted to thank customer service for helping me set up my invoice template especially Tessa who was of great help. Thank you.
Großartiges Produkt. Erfüllt alle Anforderungen an eine Rechnungsapp. Auch der Support ist jederzeit erreichbar und Tessa antwortet schnell und Professionell. Preis/Leistung unschlagbar.
support is very responsive and quick and helpful
Good, simple, and efficient app. Also amazing customer service. This solves a lot of work and saves much time because there are many clients who need invoices for their orders. Highly recommend!
Great service setting up automatic flows of invoice sendings. Also, excellent email support, solving queries or problems fast.
