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brilliant product and customer service! I recommend this app for professional looking invoices. Support was really responsive.
Support always here to help and pretty flexible app! Template is available to customize
5 stars since the support is very helpful, also the invoices looks really great
It's simple to install and easy to customize. No issues at all so far.
Really good so far and the live chat support is quick and really helpful
Such an easy to use product. But most importantly the team give excellent support. Phoebe has been an excellent help for us
Just added this app, it is exactly what I was looking for! So far, it was easy to set up and use, and the invoice looks good
It does exactly what it says. Pretty cool app
I'm really pleased with this app so far; it's providing exactly what I need.
Funcionaba bien pero no se que están haciendo que borran tu configuración o no se actualizan bien las cosas. Seguiré usando la aplicación pero es realmente frustrante que hagan cambios sin aviso y que tengas que perder otra vez tiempo para dejarlo como lo tenías.
Hi there,
We were deeply sorry to read your 2-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
As part of our latest app update, we introduced banners on the Dashboard and Customization pages to enhance the user experience. Additionally, we proactively communicated these changes through email marketing campaigns to ensure our users were well-informed. I've attached snapshots of these banners for your reference.
Upon reviewing your chat with our support team, the question you ask is how to download all orders in a month, not related to adjustments made during the update process. Thus, it seems you did not provide us with this opportunity to assist you, which has impacted our ability to address your concerns effectively.
Besides, we want to assure you that we always strive to respect our users' data and configurations, and we did not make any changes without your consent. Additionally, please note that discontinuing a Professional plan will revert access to the advanced features available exclusively under this plan.
We understand that this experience may have caused you to lose trust in our service. We sincerely apologize for any inconvenience and frustration you faced. We are committed to continuous improvement and are taking steps to prevent similar occurrences in the future.
We are following up with you via email, so kindly help to check your Inbox, and look forward to hearing your reply.
Thank you for your candid feedback and continued support.
Kind regards,
Fordeer Commerce.