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You can not send an invoice email in the free version… might want to remove that from the free version features listing
Hi there,
Thank you for sharing your candid thoughts with us.
We were deeply sorry to read your 1-star review on our app detailing the frustrating issues you encountered. We did take your feedback seriously and immediately launched an investigation into the matter you reported earlier.
Regarding your issue related to not being able to send the invoices on Free version, we would like to take a moment to clarify some points here:
- Manual Invoice Sending: On our Free plan, you have the ability to manually send invoices. This can be done by going to the "Orders" tab in our app, selecting the order you wish to invoice, and clicking the "Send thank you" button. This action will send the invoice directly to your customer.
- Automated Invoice Sending: It appears there might have been some misunderstanding about our automatic invoicing capabilities. This feature is indeed available, but it's part of our Starter or higher plans. These plans are tailored to support the needs of growing businesses by automating routine operations.
We aim for transparency and strive to communicate the functionality of our app. Our team has revised the content to ensure clarity and prevent any confusion regarding our app features.
Additionally, we noticed that we haven't had the opportunity to assist you directly through our live chat or other support channels. We would be grateful for the chance to connect with you to discuss your experiences in more detail and address any further questions you might have. Please let me know a convenient time to contact you, or feel free to reach out directly at your earliest convenience.
Once again, we apologize for any inconvenience and truly value your feedback as it is essential for us to enhance our service and ensure a better experience for all our users.
Thank you for your patience and for bringing these issues to our attention.
Kind regards,
Fordeer Commerce
Good app with lots of features, and the customer service,
it's quite easy to use, and chat support is great. no bugs, and many customizations possible. Great to use!
Really love the app. Very friendly and professional.
Excellent customer service, also responsive...
There are many template choices. It helps a lot in post-payment management, great support as well
Very easy to use and looks professional. Support helped me add a custom field to the invoices within 10 minutes. Highly recommended.
works great and the support team is always efficient
Great app, very easy and simple to use.
It helps to have quick invoices with great support from Phoebe.
I have tried one of Fordeer's apps and found it to be excellent. Upon further investigation, I discovered that this invoice app is also essential for my store. Now I am using two apps from Fordeer simultaneously, and I must say their support service is impeccable.