Fordeer: PDF Invoice Generator , 269 則評價

整體評分
4.9
各級評分數量
  • 98% 的評分為 5 顆星
    263
  • 0% 的評分為 4 顆星
    1
  • 1% 的評分為 3 顆星
    2
  • 1% 的評分為 2 顆星
    2
  • 0% 的評分為 1 顆星
    1
2024年1月25日

Only shows that you can automate e-mails in the end. So you spent several hours setting all the templates and then you have to upgrade to sent automated invoices...

Myheate
荷蘭
使用應用程式 38分鐘
Fordeer Commerce 已回覆 2024年3月1日

Hello dear,

Thank you for taking the time to leave your honest review about our application - Fordeer: Invoice Order Generator here. Our users' satisfaction is our utmost priority, and so seeing you dissatisfied with us makes us very concerned.

Regarding your concerns about needing to upgrade to a paid plan for using the Automation Email feature, I'd like to provide some clarity:

- We clearly list all paid features, including Automation Email under the Professional plan, on our Pricing page in the Shopify App Store.

- Additionally, within our app, we have an Accounts section under Settings that distinctly indicates which features are free and which are included in the Professional or Premium plans.

We aim for complete transparency and do not intend to compel users to upgrade their plans. Thus, regarding the review you left on the Shopify App Store, it seems not to be true and correct for our application and our service. Then, it brings a bad impact on all of our efforts and our services. However, we understand how this might have been perceived and are taking steps to improve our communication. Going forward, we will implement clear warnings on relevant pages to prevent any confusion.

Understanding your need for this feature, we would like to extend a special offer to you. If you choose to give our app another try, we're happy to provide a 70% discount on upgrading to the Professional plan.

Your feedback is invaluable in helping us improve and better serve all our customers. We are here to support you and would welcome any further discussion to resolve your concerns effectively.

Thank you for your candid review, and we hope to have the opportunity to serve you better in the future.

Kind regards,
Fordeer Commerce.

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