Fordeer: PDF Invoice Generator

Dear Sir/Madam,

We are truly sorry to hear about the negative experience you've had with our app, and we sincerely appreciate you taking the time to provide such detailed feedback. Your insights are invaluable as we strive to improve.

Regarding the app loading issue you mentioned: We acknowledge that this problem occurred a few weeks ago. Our development team has since thoroughly reviewed and optimized our server infrastructure and capacity. We are confident that this loading issue has now been resolved. We kindly ask you to please access your Shopify orders or our app again to print/download invoices and verify the improvement.

Concerning the currency display issue: This can typically be resolved by adjusting a setting within our app. Please navigate to Settings > Invoice settings > Currency, set the Precision to '2', and then click 'Save'. This should ensure your currency displays correctly.

We are committed to regaining your trust. If you are open to it, our engineering team would be eager to review your specific case privately to ensure all issues are fully resolved. Furthermore, we can assure you that you won’t be charged for our app if it doesn’t work on your store.

Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves.

Sincerely,
Fordeer Team

Hello my dear Glas Nu,

It's great to hear that you are satisfied with our application and our customer support service.

Your kind words are greatly appreciated! We are proud of our team members for always going above and beyond to provide exceptional service and deliver a positive experience for our customers.

We believe that every interaction with our customers is an opportunity to create a lasting impression, and we are thrilled to hear that we were able to exceed your expectations.

We will continue to work hard to provide you with the best possible service and ensure that your every need is met. Thank you for taking time and choosing us.

I wish you all the best with your business! Many thanks once more for your kindness <3

Warmly,
- Fordeer Team

Hello there,

Thank you for your review on the Shopify App Store. We sincerely apologize for the difficulties you've experienced with our app and would like to address your concerns.

1. Translations issue in the app:

We understand that you encounteredd problems with our Dutch translations. While we have recently conducted thorough testing of our translation system, we clearly missed some critical issues. Could you please help us identify the sections or fields that were incorrectly translated? This would enable us to fix these problems promptly.

2. VAT Number not displaying on invoices:

As we mentioned before, our app supports displaying the customer's VAT number on invoices when the number is collected through our app. However, since you used a different app to collect and validate VAT numbers, our team tried to guide you on how to set it up with the features available in our app. Unfortunately, it seems that this guidance was not accepted, and you opted to hire a programmer instead. While we respect your decision, we regret not having the chance to resolve this for you ourselves. To improve, we’ve asked our development team to include clearer notes in our documentation regarding customization and compatibility with third-party apps.

3. Communication issue:

We use a translation tool from Crisp chat to communicate with non-English-speaking customers. If this caused any confusion, I sincerely apologize. You can always request to communicate in English directly with our support agents. Moving forward, we are working to hire multilingual support staff to better assist international customers like you.

We are deeply sorry for the inconvenience caused and appreciate your patience. Your feedback is valuable and helps us improve. Please feel free to share any additional thoughts or suggestions, and we’d be happy to address them.

Looking forward to hearing from you soon.

Best regards,
Fordeer Commerce