Hulk Form Builder
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I used this app to add a custom form for my customers to request customized items. It took me a few days but the help from the support team was great. Each rep was able to help me no matter how long it took. I really appreciate that
Hi there! Thanks for your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
So thanks for your kind words and we look forward to seeing you again!
i didn't find it so easy to navigate but there is good tech support via live chat which helped me solve my issue
We are truly thankful for your feedback and it will be taken into consideration while we work on improving our apps. Should you have any other queries, please do contact us at any time.
Using the app to register participants for a course. Great online support from Deepa to help me do what I needed.
Hi,
Thank you for appreciating our app and our devoted customer experience agent, Deepa :)
Kind regards!
I needed to add a field in my Contact Me form for customer photos so they could show me product issues, or show me their review photos featuring my products. I used Hulk apps Form Builder, and it worked well. I was a bit concerned about having to change the code on my Shopify site, so I created a copy first, so if I messed it up, I would still have the original. No problem though, I figured it out and it works great! (More specific instructions on how to change the code would have been helpful. I am a novice website builder, and not a code writer.)
The app looks great on your store! Thanks so much for the review. We are in the process of developing a detailed guide for this and will role this out shortly. :-)
Hasta el momento funciona muy bien, y permite crear un formulario con con la opción de subir archivos adjuntos en su versión gratuita.
Hi,
We are very grateful for your amazing feedback!
We are so happy you found our free version to be useful, and should you need anything from our end please let us know.
Kind regards :)
Very helpful to quickly add a custom form to my website. Customer support was excellent and resolved my small issue within hours too, on a weekend no less.
Hi there,
Thank you for appreciating the work of our Customer Experience Agents during the weekend. We always aim to meet our merchant's requirements no matter of the timing.
Thanks once again! Cheers! :)
Overall nice and intuitive UI, and easy to use.
One issue I have is my form data "Address" fields aren't properly getting piped into MailChimp. It does seem like this is an issue other form building apps have too, so might be a MailChimp thing. General workaround is instead of using out-of-box Address field, create your own separate text fields for "address", "city", "state", and "zip" and then map over manually to MailChimp.
Finally, I've been in contact with Bhavya and they've been really helpful in getting another one of my issues resolved.
Thank you very much for your review! We are so glad to hear that you like our app's UI and find it easy to use.
We apologize that you have been experiencing difficulty with the address fields while piping into MailChimp. The general workaround you have identified is an excellent suggestion and we have found it useful ourselves in the past.
We are also pleased to hear that our Customer Experience team member Bhavya was able to help you with your issue. Our Customer Experience team is always available and ready to help. We appreciate your kind words and we hope that you have a great experience with our App.
Great, easy app for anything Form related. Customer Support is exceptional, and even help with styling.
Thanks so much for the kind words! We really appreciate the review, and are so glad to hear you're loving the app. We definitely pride ourselves in offering top-notch customer support, so we're very happy to hear that you were able to get an awesome experience from some of our great specialists!
Please let us know if we can help with anything else!
Used it capture job applications for CVs. It does what it says on the tin with 1 exception: The file uploads are not sent as attachments to the admin email. They are just put as a link. This caused us major confusion because the link if formatted like normal text, no indication to show that it is a link. If you can get past that, then it's fine.
Hi there,
Thank you for your honest feedback. We appreciate your input and are further discussing the options with our dedicated app team.
In case you have any further ideas to improve our app, feel free to visit the app Roadmap section and share them with us, please :) Thank you!
Have an amazing day ahead!
I am VERY displeased with the customer service. The stripe integration has NOT worked for me, and after a week of back and forth with the help desk their answer is "your API key is wrong". It isn't. I've now asked for a follow up twice and they are trying to close my ticket.
UPDATE: Immediately after I posted this review I was contacted by a manager. It took a few more days and extensive testing, but with his help the integration is now working.
Thank you for bringing this issue to our attention. We deeply apologize for the poor customer service experience you have had. We have worked hard to strive for customer satisfaction and it appears in this case we were not able to do that. However, we are glad to hear that the issue was resolved and the integration is now working. We are constantly trying to improve our customer service experience and it is feedback such as yours that helps us do this. Thank you for taking the time to report this to us and we hope that your experience now using our app is a pleasant one.
