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Shopify was doing some updates to their Thank You page and Hulk Apps needed to do some work on their end to make sure the update was seamless. I reached out and they immediately helped and got the coding up to speed. Great service and great communication.

Hulk Apps was super fast and helpful. I had a problem with sending emails out and they knew the answer. Everything is working great now, thanks Hulk Apps.

Terrible customer attitude — their mail servers stopped delivering form submissions for OVER A WEEK and they never notified customers or kept us abreast of their progress. Completely broke our customer service chain and their own CS people said they should communicate better — yet nobody ever took the time to reach out. This was not the first time their mail servers went down for days. RUN to ...

We're currently on a couple of weeks without email service from our forms, and it's time consuming to pull the time sensitive info from the app. There is no ETA for a resolution. I've been told they could send me a spreadsheet, but it's been days since and nothing. Bummed, because we used this app for a couple of years without a problem.

Very Disappointed - App stopped submitting emails re orders 16/1/25 and when we enquired they said its an issue with them and sparcpost and they are "working on it" thats now almost 2 weeks and still not working and no correspondence from the app devs on the outage - basically they seem to be keeping it quiet. Please check with them before you load the app as basically it doesnt work correctly. ...

1 star is more than enough for this app. It doesn't work. Their email feautre has been down for several days and if you reach out to their support their answer is "We dont know when its back" Highly unreliable. We are trying to switch all of our forms to a different tool. Don't waste your time with this app!

A Trash app. Not only does is not work half the time. They do not send you updates to let you know that their EMAIL SERVICE is not working and has not been for weeks!!! So all those leads that were not coming in where 100% on this app not being functional!! A complete joke. Then when you reach out, they try to give you a copy and paste reason as to why the app is not working. Which means they ...

Very poor service and support from the staff. Hulk form builder has been down for 2 weeks now and all i can get from their support team is we are working to fix this issue as soon as possible. This is not good enough as i am losing on business quotes and enquiries and they cannot offer me any further assistance. Very disappointing.

If we could give Deepa 10 stars we would! Excellent customer service and problem solving.

All I can do is reiterate what everyone else is saying: no app is perfect, and it will fail occasionally. The absolute minimum you could do is NOTIFY YOUR CUSTOMERS.

If you don’t tell us, we won’t know it’s not working. It’ll just look like a slow day in the office—we have no way of knowing that customers are submitting enquiries. Hulk’s incompetence has cost us thousands in lost sales. Pathetic, ...