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Horrible app! Couldn't figure out how to remove "Hulk Form" branding from anything, even with the premium version. Support was the worst I've ever used in my life, with all questions being handled by a bot. Now I have to switch apps and rebuild all of my forms from scratch. Don't waste your time!
We're truly sorry to hear that your experience with Hulk Form Builder wasn't up to par. We understand how frustrating it can be to not get the personalized support you need, and to find the setup process confusing. We also deeply regret that you had a challenging time regarding the branding issue.
We continuously strive to improve our services, and your feedback brings to light areas where we can focus our efforts more. We'd really appreciate another chance to serve you better and to turn around this experience for you. We'd be grateful if you'd reach out to our support team again for more detailed assistance. We assure you that our team will be in touch soon to resolve any and all issues you're facing.
Your feedback plays a crucial role in helping us enhance our app to meet the expectations and needs of our users.
Best wishes,
HulkApps Team
Need a save button on your app. And when I click on an element that is "required" for the form, like a customer's name, that shouldn't mean I'm required to fill out the form to publish it. Glitchy, I guess? Lost 2 forms and wasted hours of my time. Ridiculous.
I will say it was fairly easy to use and had all the elements I needed to build a great registration form, but if you can't save or publish it - what's the point? Hope to see you correct these issues. Disappointed.
Please reach out to our team at support@hulkcode.com. Our team will clear your confusion. You can now save your form in Draft while you prepare, and it is mandatory to give your element a name. Empty/unused elements will not let you save your form.
It's better if you allow us to create a form on your behalf. We don't want to waste your time at all.
Thank you
Asked for a form to be set up, and after a few days of chatting, no forms we set up. Not an easy app to use for complex forms.
Hi there our dear merchant,
We have reached out to provide our assistance as soon as possible.
Please let us know how we can help :)
My kindest regards,
Sarah
After spending almost 2 days to prepare the forms we needed, we saw that the way the forms look on page are so tiny that the customer needs to scroll tens of times to get to the bottom of the form.
We also submitted some forms in order to see if we receive them but none has been shown to be filled or none of them were also sent to our e-mail that we provided in the form setup page.
Total scam. Waste of our precious time. Don't use their products.
We apologize for causing frustration. It would be better if you let us handle the form on our behalf. Our team of experts will gladly take care of your needs if you choose to use our app again.
Thank you :)
Elle n'est pas multilingue et impossible à traduire avec une application de traduction tierce, et la version gratuite ne permet pas de modifier les JS avancés, de coup les phrases du backend restent en anglais par défaut.
Et le service clientèle met beaucoup de temps à répondre.
Nous sommes vraiment désolés d'apprendre que votre expérience avec Hulk Form Builder n'a pas été à la hauteur de vos attentes. Nous apprécions que vous ayez pris le temps de nous faire part de votre avis. Nous comprenons l'importance de pouvoir utiliser notre application dans plusieurs langues et nous travaillons à résoudre ce problème.
Concernant vos préoccupations à propos du JS avancé et de notre temps de réponse, nous regrettons ces difficultés. Nous sommes engagés à améliorer tous les aspects de notre service et votre feedback est très important pour nous. Nous aimerions l'occasion de rectifier la situation et nous assurer que vous avez une meilleure expérience à l'avenir.
Notre équipe est prête à vous aider et nous vous assurons qu'ils seront en contact avec vous sous peu. Si vous avez plus de détails à partager ou besoin d'aide supplémentaire, n'hésitez pas à nous en faire part.
Cordialement,
L'équipe HulkApps.
I spent 5 hours editing a form. I discovered a few things.
1. This is NOT an order form, it is a survey builder.
2. One wrong move and you have massive amounts of not-user-friendly editing. Lots and lots and lots of scrolling and copying and pasting to edit your mistake.
3. Little to no tutorial on how to create a form.
4. When the form is put in your shop, it is a tiny little space, and there is no amount of advanced CSS to make it bigger.
I will be going back to my original idea of making a pdf and having my customers use that method.
Hey there, just want to inform you that most of your above complaints have been rectified. We would love to have you back this time, we would like to help you create the form you desire.
Just reach out to us at support@hulkcode.com, our team will take care of the rest.
Useless if you want the possibility, that bigger files could be uploaded.
The information about the upload size should be displayed in the shopify app store.
Thank you for taking the time to leave us your valuable review!
We are very sorry that parts of the app weren’t up to your expectations.
Our manager will be in contact with intentions to amend the issue you were having!
NOT FREE
Listed and promoted as a free app. Once Downloaded they ask for you to upgrade to complete the form. Crappy Crappy stuff guys. we are tired of fake sale and advertising pitches WHERE ARE THE HONEST BUSINESS NOW DAYS!
We're sorry if you felt that way. Our intention is always to give merchants all possible customization options (some are free to use, some requires upgrading).
You can check our Plans page within the app for complete details about what each plan has to offer.
Let us know if you're still not clear. Our team will gladly help you in setting your form. Thank you :)
Don't waste your time. This app is glitchy at best and horrific at worst. It doesn't work at all the way you envision. They need some better engineers.
We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations and we hope you will give us another chance.
This app didn't work. I added the shortcode to the page and it never showed up. not an any page I tried
Hi there, our dear merchant.
We have instantly reached out to you to assist you further and resolve any issues you might have faced.
Thank you!