Omtaler (1 360)
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Etter vurdering
I have been attended by Sanjaysinh who helped me in every step to get my form perfect in my store. I highly recommend this
Yes, Sanjaysinh is our amazing teammate, always so helpful and attentive.
Thank you for sharing our opinion on our customer experience team, we are so honored.
Thank you for your recommendation. All the best!
Had a query and needed some assistance, spoke to Amit who was extremely efficient and helpful, very professional service.
Thank you for your kind words.
Amit is our hero, here at HulkApps, indeed.
We appreciate your valuable feedback. Cheers :)
Great and fast customer support. I was having an issue with the form displaying on my site and their support team responded to and helped me solve the issue quickly.
Hi there! Thanks so much for taking the time to leave us a review. We're glad to hear that you were able to get some assistance from our awesome support team! We appreciate the kind words. :-)
This was a great solution for my business. Everything was quick to set up and easy to work with. Customer Support was quick to help me with a small issue I had during set up (I misunderstood the instructions). Customer Support had me fixed in less than ten minutes.
Thank you for your great review! We're so pleased to hear that our Hulk Form Builder app was a great solution for your business and that our Customer Experience team was able to quickly help resolve any issue you had. We're committed to making sure our customers are taken care of and their needs are met—so it truly means the world to us when we hear comments like these. Thanks again for the feedback and for being a part of the HulkApps family!
I am using this app on multiple store, its easy and support is very quick which i like most. I highly recommend it.
The app looks great on your store! Thanks so much for the review, and for recommending us to other merchants!
This app is very easy to use (even for me who is not a tech savvy) and they are there to help in case you have any problems.
Hi there.
Thank you for taking the time to write us your feedback!
We are happy our app was up to your expectations.
This app is great and so are the guys that run support tp help walk you through it. I'm new to all of this and they went in my store and did the changes for me! So quick to respond also which surprised me. Over all great experience with them!
Hello and thanks a lot for the amazing 5-star review! We're thrilled to hear that our Hulk Form Builder app is serving you well and our support team has been able to assist promptly and effectively. It's great to note that you were pleasantly surprised by our swift response times - we always aim to exceed expectations! Please feel free to reach out to us if you have more questions or if there's anything else you'd need assistance with. Your feedback truly drives our continuous improvement. Thanks again and happy selling!
- The HulkApps Team
It’s a great app and very useful. The help is great as well with good direction to fix the problem and answer any questions
Thank you so much for your kind review of our app! We appreciate your feedback and are glad to hear that it is a great and useful app. We also strive to provide helpful assistance, so we are glad to know that you have found our support team to be helpful in getting your problems fixed and having all of your questions answered. Thanks again for taking the time to leave such a positive review.
I am VERY displeased with the customer service. The stripe integration has NOT worked for me, and after a week of back and forth with the help desk their answer is "your API key is wrong". It isn't. I've now asked for a follow up twice and they are trying to close my ticket.
UPDATE: Immediately after I posted this review I was contacted by a manager. It took a few more days and extensive testing, but with his help the integration is now working.
Thank you for bringing this issue to our attention. We deeply apologize for the poor customer service experience you have had. We have worked hard to strive for customer satisfaction and it appears in this case we were not able to do that. However, we are glad to hear that the issue was resolved and the integration is now working. We are constantly trying to improve our customer service experience and it is feedback such as yours that helps us do this. Thank you for taking the time to report this to us and we hope that your experience now using our app is a pleasant one.
Great app! and the help section was very fast and helpfull!! I did not understand how to use it very well and they did it for me and show me how to do it for the next time. Thanks very much!
Thank you for your kind words! We're glad to hear that our help section was fast and helpful in assisting you. We understand that it may take some time to get used to new apps so we are glad to have been able to assist! Thanks again!