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Shopify was doing some updates to their Thank You page and Hulk Apps needed to do some work on their end to make sure the update was seamless. I reached out and they immediately helped and got the coding up to speed. Great service and great communication.
Danna was unbelievably helpful today. She spend several hours with me while we fixed my problems with my Shopify account. If she had not been so helpful I don't know what I would have done. Her patience was off the chart. I am a novice at working with Hulk App and Shopify so it was hard for me to get through the process. Without her help I would have been totally lost! I cant say thank you enough to her!
Hulk Apps was super fast and helpful. I had a problem with sending emails out and they knew the answer. Everything is working great now, thanks Hulk Apps.
Axel helped me. He was very helpful and sent snippets of the screen so I can visually see what to do!
Terrible customer attitude — their mail servers stopped delivering form submissions for OVER A WEEK and they never notified customers or kept us abreast of their progress. Completely broke our customer service chain and their own CS people said they should communicate better — yet nobody ever took the time to reach out. This was not the first time their mail servers went down for days. RUN to another form provider!
Love this app and their quick customer service! The forms are very easy to generate and settings are simple to navigate.
We're currently on a couple of weeks without email service from our forms, and it's time consuming to pull the time sensitive info from the app. There is no ETA for a resolution. I've been told they could send me a spreadsheet, but it's been days since and nothing. Bummed, because we used this app for a couple of years without a problem.
Very Disappointed - App stopped submitting emails re orders 16/1/25 and when we enquired they said its an issue with them and sparcpost and they are "working on it" thats now almost 2 weeks and still not working and no correspondence from the app devs on the outage - basically they seem to be keeping it quiet. Please check with them before you load the app as basically it doesnt work correctly. We are now moving to another form builder app that does work and keeps their customers updated
Super fast and helpful. thank you Deepa from customer support
An excellent app; highly customisable, easy to implement and fantastic support for both general help as well as implementation of non-standard features - would highly recommend.