評價 (1,513)

整體評分
4.9
各級評分數量
  • 92% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 1% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 2% 的評分為 1 顆星
2021年11月29日

I've been using Form Builder with File Upload for quite some time and have installed it on a new site. Their support is very responsive and helpful. The app is great.

Phoenix Rope & Cordage
美國
使用應用程式 大約6小時
HulkApps.com 已回覆 2022年7月25日

Hi team,

We appreciate the time and effort you have invested into leaving us such a nice review. Thank you!

Let us know should you need anything at all, please.

Cheers :)

2023年8月18日

Easy to set because the pre design boxes that really help you if you are not a developer and need a form asap.

Parentise
秘魯
使用應用程式 大約6小時
HulkApps.com 已回覆 2023年12月4日

Hi, we're thrilled to hear that you found our Hulk Form Builder easy to set up and that our pre-designed boxes are assisting you effectively, especially as a non-developer. We are focused on providing user-friendly and effective solutions, and your feedback validates our efforts. Thank you for the 5-star rating! Your support means a lot to us. Do continue letting us know how we can assist you better.

Best Regards,
The HulkApps Team

編輯時間:2023年2月10日

Update 2/10/23:

I wrote the review below a few days ago and am now updating it, as the team behind the app actually responded by fixing all the issues I'd mentioned in the original review. It's hard not to be impressed by the responsiveness there and I can't ding them for the features anymore since they're now available.

The one thing they still need to do is let you choose the font on the header, not just the color, so it can match the rest of your form.

The critique I'm going to stand by is that the only reason I felt a need to post the review was because their customer service clearly wasn't going to help me to the extent needed and I was frustrated to be put in that position when I was running against a tight deadline to get something live.

For the Klaviyo issue, they said that it was probably an issue on Klaviyo's end and that I should contact them about it. Thankfully, I'm savvy enough to know when I'm being sent on a fool's errand.

With the header color issue, they did give me html tags to sort of do what I wanted to do. So, I can't fault them too much there. Nonetheless, it was obvious that a permanent fix could be executed on their side with relative ease (which they've now done). It would have been great if they just acknowledged that and initiated it on their side instead of having me fix it with a code cludge.

That said I'm bumping the rating three stars up to four and I would recommend this app!

Original Review:
I spent a full day setting this up on several stores. Here's my quick take on why it's only three stars:

1. The Klaviyo integration doesn't actually send Names into contacts. It just adds a custom property called "First Name" or "Last Name", which is worthless, as you can't use those fields as variables in emails.

2. For reasons I can't understand, you are unable to apply styling to the headers of your forms. So you can have your whole form designed in a specific color scheme and font, but then you're gonna be stuck with a generic gray header right on the top of it. Such a strange shortcoming, given how many things they let you modify in the design section.

3. Using it is pretty unintuitive. A lot of digging in and out of strangely organized menus.

4. There's an automatic email from an @hulkpapps.com address that goes out to everyone who submits their email address. You can turn this off but it is hidden in the strangest of places and took us ages to find.

The three stars are because all the rest is good. I'm just really frustrated and disappointed that they'd go to all the trouble of developing such a robust app and somehow overlook shortcomings like this.

The Klaviyo one is a dealbreaker. After spending a day setting this all up only to discover that glitch, I have to go back to the drawing board and find another app that handles this correctly and rebuild all my forms.

Hipsterkid
美國
使用應用程式 6天
HulkApps.com 已回覆 2023年3月21日

Thank you for the thorough review of our App. We apologize that the features you needed were initially not available and we thank you for your feedback as it has allowed us to make improvements to ensure that all our users have access to what they need. We are sorry that you had a negative experience and had to spend a day setting everything up only to find a glitch, however, we are glad that our quick response and effort to fix the issue have been recognized so that you have been able to continue using our app. We are continually working to improve our app and are now focusing on allowing users to customize the fonts on the header to match the rest of the forms. We thank you for recognizing us for responding and fixing the issues and recommending our app. Thank you!

2023年2月7日

nice support team, if i need to customize a form for my shop, this may be my first choice and i will introduce to other people

DPhome
中國
使用應用程式 大約6小時
HulkApps.com 已回覆 2023年3月21日

Thank you so much for leaving us such an amazing review! We're honored that you selected us as your first choice, and we're so pleased that you'll be recommending us to others. Our support team works hard to give our customers the best possible experience, so we're delighted to hear that you appreciate their efforts. Thanks again for taking the time to leave a review - we really appreciate it!

編輯時間:2022年6月14日

Useful app, easy to use. A few issues with integrating email but support helped eventually.
Contacted via whatsapp which is impressive.

VitaGene
南非
使用應用程式 大約5小時
HulkApps.com 已回覆 2022年6月14日

Thank you for your your kind words!
We are looking forward in supporting you and your business.

2022年9月7日

好. very good 服务到位.. ...................................................... .................................

us.oukitel
香港特別行政區
使用應用程式 大約5小時
HulkApps.com 已回覆 2022年9月7日

Thank you so much for your feedback and we are happy you enjoy using our app.

Should you need any further help, feel free to reach us back!

2022年9月8日

Great product easy to setup and edit the Form.
Customer service was excellent, would recommend Hulk to anyone

motocross4u
英國
使用應用程式 大約5小時
HulkApps.com 已回覆 2022年9月8日

Thank you for the kind words! We are looking forward to seeing your business grow!

2022年7月6日

Works! I had an issue and it was resloved really fast using the chat feature. Great support and a very useful app!

ChefSofi
德國
使用應用程式 大約4小時
HulkApps.com 已回覆 2022年7月8日

Hi,

Your feedback also works for us :) Kidding aside, thank you so much for sharing your happy thoughts with the rest of our merchants. We appreciate it!

Kind regards :)

2023年6月6日

Hulk form builder has great service, it is easy to use and the customer service is very helpful. Thank you.

sense forest
加拿大
使用應用程式 大約4小時
HulkApps.com 已回覆 2023年12月4日

Hi, thank you for your 5-star rating and wonderful review! We're thrilled to hear that you find Hulk Form Builder easy to use and our customer service very helpful. Your feedback boosts us to strive harder to deliver and improve our service quality. If there's anything else we can do for you in the future, don't hesitate to let us know. Thanks again for your support and appreciation!

Best Regards,
The HulkApps Team

2023年3月22日

Great app, and I was not expecting such exceptional customer service. Thank you to the CS team for a great experience!

Leisure Accents
美國
使用應用程式 大約4小時
HulkApps.com 已回覆 2023年3月31日

Thank you for taking the time to leave such a lovely review! We are so happy to hear that you were pleased with the app and especially with the Customer Experience team. Customer satisfaction is our top priority and hearing reviews like this make all the hard work worth it. Thanks again!