Formilla Live Chat

Formilla Live Chat


Live chat with visitors in real-time.

5.0 of 5 stars(37 reviews)

Automation With Smart Messages

Formilla can automatically display custom 'Smart Messages' on different areas of your store to encourage engagement and increase sales.

iPhone & Android Mobile Apps

Chat with customers from anywhere in the world and receive push notifications right to your phone when customers have questions.

See Visitors in Real-time

Know exactly who is on your website, what webpage they're visiting, where they're located, and request chats with them right from the app.

About Formilla Live Chat Live Chat Software offers free live chat and premium services for your Shopify store. Allow your visitors to chat with you live if they have any questions or need support on your website. Live Chat Core Features:

  • Installs Instantly: You can use the out-of-the-box Formilla Live Chat web interface to begin live chat immediately. The live chat button will appear on your Shopify site upon installation/activation of this app.

  • Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Install our app and simply login to your Formilla account to stay in touch with customers from anywhere!

  • Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. View each visitor's page URL, referring site, new user vs. returning, and more.

  • Language Support (International): Our Language support option allows you to customize the text of the live chat buttons, chat forms, and offline email forms. Our Premium packages allow you to Customize your live chat widget in any language, including Spanish, French, Indonesian, Portuguese, Chinese, Hindi, Italian, and much more!

  • Smart Messages: Target visitors with Smart Messages, where you can automatically display custom messages to your website visitors in many different scenarios Enable pro-active chat to trigger live chat automatically with a visitor after a defined number of seconds.

  • File Sharing: Allow site visitors and agents to securely share files during a chat. File sharing helps you resolve customer issues more quickly. You also have the power to disable file sharing for visitors, agents, or both.

  • User/Agent is Typing a Message...: Now you don't need to wonder if the person you're chatting with is even on the other end! Live Chat keeps visitors and agents informed if the User or Agent is typing message. This improves usability and makes conversations more enjoyable.

  • Desktop Notifications: Make sure you don't miss any chats by enabling Desktop Notifications to see an alert box displayed every time you receive a chat. This feature currently works with Chrome, Firefox, and Safari.

  • Custom Banners, Colors, and Themes: Live Chat software Premium packages allow you to customize your chat widgets to match your site's look and feel. Change the color of the chat button/widget, chat message and font color, backgrounds, etc. Upload your own online and offline live chat images to use in your header, footer, etc. to encourage customers to live chat!

Integrates with

  • Google Analytics,
  • InfusionSoft,
  • Zapier,
  • iPhone,
  • Android,
  • WordPress

Media gallery


Pricing 15-day free trial

See all pricing options


  • Great beginner plan for low-volume stores. Support customers and generate sales leads with up to 30 chats/offline emails per month.



or $9.58/month billed at $115 once per year

Each additional chat agent is $10.19/month

  • Unlimited live chats

  • Mobile apps for iPhone & Android

  • Real-time visitor monitoring

  • Custom text, color, imagery

  • Integrations

Premium Plus


or $15.99/month billed at $191.90 once per year

Each additional chat agent is $16.99/month

  • Everything in Premium plan, and:

  • Automatic Smart Message popups

  • Remove Formilla Branding

  • Install to 5 websites

  • File Sharing

  • Chat Departments

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
Based on 37 reviews

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews


Formilla is a great & easy app. Excellent, fast problem-solving support. Recommend with five stars.


Works great with great support. Pretty simple to set up, but support is great if you need help. Very satisfied.

Swing Cushions USA

I moved over from another chat app that was difficult to use and not timely in receiving chat requests. Formilla is neither of those! This is an awesome app. Easy to install. Easy to use. Fast connections with chat customers. The only thing it lacks is your potential customers cannot send pictures in chat thread. Formilla tells me this is going to be available very soon. Looking forward to that feature coming on board. This is the chat app to choose if you do not want to mess around with cumbersome installs, bots, etc. Simply download the app and you are chatting with customers in real-time!