The experience has not been good so far as it's been a few days and the app developer has not responded to us so far.
This app is 50 per month and does nothing for you. Not worth the cost, waste of money.
Done with it.
We are paying 50 per month and been billed yet we have glitches and no idea how to get support to fix them. We will be asking for a refund if not fixed and we think they should offer a credit for the time we paid and it's not been working correctly. If they help us and fix the issues will update the feedback. :)
UPDATE 12/29/2018 PROBLEM NOT SOLVED YET.
Mocha & Karamelo
This app does not work. We get a debug code when attempting to create an account or log in from the app page within Shopify. After several attempts to reach out to support we have decided to delete the app and find an alternative.
Their service stopped working back in March yet they kept billing
Multiple attempts at contact via email, messenger, and phone no responses
We have cancelled service now
Good start, but could add more features and pricy...
Seems to take quite some time to load posts if you have an active social media with many feeds. This should be fixed to sort them by days, then pagenate them by month... that way would not need to load so many at once and would keep you organized when approving posts.
Feeds, you cant delete them... once created you can only rename them... but allowing multiple feeds is nice to have
Limited number of services and tags... 10 services, and 5 tags? Really? for $50/mon!? Seems it should be like 50 services and 1000 tags... (Services are links to each social media - facebook, twitter, instagram, that would be 3 etc) and tags, well of course you might want to monitor tons of tags, and see no reason why its so limited... So this might work if you only plan to follow your own tag, not multiple for branding only.
Adding tags to posts is slow... and no way to go back to the posts without starting over, thus for now I open two tabs, one for posts, one for tags and makes a little better, but still slow going... tags should simply have a X close button added and should bring you right where you left off in posts
Limited sizes for embedding... I modified the code, but should have more control and scale text accordingly with css to avoid having size limits... if I want the photos 50pixels I should be able to etc...for the minifeed for example.. perhaps i wanted to fill the entire screen with super tiny pics...right now its limited to 16 column and 4 rows
Perhaps add ability to auto scroll the slider at various speeds with pauses each photo might be nice.
Hashtags.. Unsure if we should add it in the tags or not, instructions do not specify... Terms or Hashtags? Are they searched differently? They show differently in the stats. Those stats should also be clickable to open them in a new window. When I search by tags via FB/IG/Other I'm finding this app is missing MANY posts that are displaying the tags...??? This needs to show ALL posts that display a tag, especially if we are limited to so few tags.
Tagging products is very useful and most likely the main reason people will use this... so people know its all done manually so on popular sites you will need to maintain this on a daily basis with new posts. One limitation I noticed is it does not allow seach by SKU or by description, only title...
Hopefully the developer will work on updating this to make some of these tweaks.