FoxKit: Upsell & Bundles App
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Fraud company. First sold these features as free with analytics with the theme. Now disabled many important features and converted to paid. I will be reporting this fraud to local authorities.
Hi there,
Thank you for sharing your experience, we know this wasn't the impression we want to leave.
Just to clarify: FoxKit's pricing has been public since August 2023, and Analytics was introduced then as a paid feature. In fact, we extended usage limits for our theme users at that time, like you, and nothing has changed on our plan recently. We've reached out to you via email to better understand what happened on your end, and we really hope to hear back soon so we can resolve this together.
Unfortunately, some of the advertised features are not working as expected, despite support previously confirming their availability before installation.
This has resulted in a significant waste of time on our end, and we're quite disappointed with how things have unfolded.
Hi there,
Thank you for taking the time to share your feedback. We truly regret the inconvenience this has caused and apologize for the miscommunication.
We always aim to improve and deliver a reliable, transparent experience. If there's anything further we can do to make this right, please feel free to reach back out — we’d be grateful for the opportunity.
Warm regards.
