The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
We've been using Frankie for around 8 months now and we are very happy with our results. We have had a steady increase in conversion rate since we started and it is noticeable that our previous app's numbers have been exceeded comfortably. The developers did a great job of matching our theme and adding a few xtra features we didn't have before. Our changeover from the previous app was painless and quick. Definitely recommended.
Thanks for the positive review. Great to hear that Frankie is outperforming the results from your previous recommendation app. Love your store!