Franko: AI NPS Conversations

Replace static surveys with AI conversations. Get an evidence-backed ranking of retention issues.

Franko sends an NPS Chat via Klaviyo a few weeks after purchase. Instead of a static form, customers have a short AI conversation that captures what they love and what could be improved. Franko extracts insights from each response and groups recurring themes into two ranked tables: problems hurting retention and what customers love. Each row shows interview count, NPS impact, repurchase rate, and verbatim interview quotes. See which outcomes drive repeat purchases and which issues drive churn.

• Get richer feedback: Replace static surveys with AI conversations
• Know what to fix first: problems ranked by retention impact
• Know where to double down: loyalty drivers ranked by repurchase rate
• Read grouped quotes and click through to full transcripts
• Track NPS trends to see if your fixes are moving the needle