Frate Returns & Recommerce

Frate Returns & Recommerce

요금제
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하이라이트
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평점
5.0 (9)
개발자
Frate

Automated returns app featuring one-click exchanges & refunds, return resale, and image intake.

Our fully automated returns management software/app is optimized to reduce costs, emissions, and operational complexity with returns. Our app features one-click exchanges, automated refunds, peer-to-peer returns, and image verification.

Our fully automated returns management software/app is optimized to reduce costs, emissions, and operational complexity with returns. Our app features one-click exchanges, automated refunds, peer-to-peer returns, and image verification. 더 보기
  • Image verification to assess quality of returns and make cost-friendly decisions
  • Automate returns, including peer-to-peer or traditional returns
  • Fully customize your returns portal branding and shipping rules
  • Show off your carbon emissions savings to your customers
  • (Beta) Carbon Neutral Returns
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언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

USPS, Canada Post, Shippo, EasyPost, ShipHero, Happy Returns

반품 옵션

자동 환불, 수동 환불, Exchanges, 교체, 오프라인 스토어 반품, QR 코드, 기프트 카드, 스토어 크레딧, 선물 반품, 할인 코드

반품 관리

자동 승인, 반품 포털, 사용자 지정 정책, 반품 불가 항목, 반품 창, 반품 사유, 여러 언어, 배송 레이블, 반품 추적, 이메일 알림, 사용자 지정 브랜딩, 환불 관리, 고객 차단 목록, 분석

요금제

Starter

무료 설치

10% on P2P return sales

  • - Branded portal and emails
  • - Automated refunds
  • - Exchange for store credit (discount code)
  • - Store credit incentives
  • - Peer-to-peer returns

Scale

$149 /월

10% on P2P sales

  • All from Starter plus...
  • - Same value exchanges
  • - Printerless QR codes (USPS, Royal Mail)
  • - Gift card as store credit

14일 무료 체험

Super

$499 /월

8% on P2P return sales

  • All from Scale plus...
  • - Shop Now exchanges through Stripe
  • - Image verification
  • - Multiple return destinations
  • - Carbon neutral returns

14일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다.

리뷰 (9)

전체 평점
5
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2024년 5월 23일

Doreen here, COO of BurjuShoes.com... My problems: -22% return rate. -60% of our returns were not in brand new condition and could not be re-sold again at full price. -30% of our returns were failing at Happy Returns and needed to be done manually by our agents. -40% of our returns incurred higher handling costs at 3PL due to shipments being received without documentation. The solution: -Frate.co The Results: -43% decrease in return rate -100% of returned items can be put back on the shelf for full price re-sale thanks to Frate’s image verification. -100% decrease in failed returns -100% drop in 3PL additional processing costs due to failure of Happy Returns Frate’s image verification is a game changer in the industry! The upload process is easy and seamless so there is no customer friction. The simple ability to approve or deny returns has been invaluable! When we do deny, we offer customers the ability to sell on our resale site so we are actually increasing revenue. With Frate’s dedication to ensuring a smooth return process for both the customer and service agents we have been able to increase customer and agent satisfaction. And with the time saved in processing returns our agents can now focus on on-site selling. Working with Frate has been a dream. We always strive to create mutually beneficial partnerships and Frate exceeds that expectation by far. They are flexible, look for and implement feedback quickly and are always determined to understand our specific business needs. Implementation was quick and without issue and ongoing support is truly unsurpassed in my experience. The numbers speak for themselves! I would recommend Frate for that reason alone, but tie in their dedication to their customers and it is a no brainer to work with them.

Burju Shoes
미국
앱 사용 기간 4개월
2024년 3월 14일

Just wanted to drop in and share our experience switching over to Frate Returns from Loop for handling our returns and exchanges. It's been a game-changer for us, and I can't help but rave about Bailey and the whole Frate team!

From the get-go, it felt like the Frate team was all in. They're super flexible, ready to tweak things to fit just right with how we handle our orders and fulfillments. The platform itself? It's packed with features but still easy to navigate – a rare find in today's tech jungle.

The crew over at Frate is always on the ball, rolling out new goodies like instant exchanges, return image verification, and something I'm personally excited about, EcoDrop. But what's cool is they don't throw everything at you all at once. They start you off with the essentials, let you get your bearings, and then gradually introduce more features. It's like they're right there with us, keeping an eye on our inventory and making sure everything's ticking along without a hitch.

Our customer support team is over the moon with how straightforward everything is. And the customer portal? It's a thing of beauty. Super intuitive, walks you through every step of the way, and it even encourages folks to consider keeping their items or opting for an exchange – with a little extra incentive – instead of just going for a refund.

Now, let's talk about the instant exchange feature because it deserves its own shoutout. Imagine initiating a return and being offered any item from the store as a replacement, not just a different size of the same item. Plus, it handles the payment and reservation side of things seamlessly.

Frate gives us the freedom to choose the most cost-effective shipping options for returns, which is a huge plus for us looking to save where we can. And we're all geared up to start testing the EcoDrop feature, allowing customers to hold onto their returns a bit longer while we find a new home for the item.

Honestly, compared to the big names out there, Frate's personal touch, and their eagerness to listen and adapt to our feedback, makes us feel truly valued. As a brand that's all about sustainability and being eco-friendly, it's like we've found our perfect match.

I could go on all day about how much we're loving Frate and their team, but I think the best way to understand it is to experience it for yourself. If you're on the fence, I say give them a shot. You won't be disappointed!

Little & Lively
캐나다
앱 사용 기간 7개월
2024년 2월 13일

We started with Frate in December and our experience so far has been amazing. The team at Frate is so easy to work with and they genuinely care about creating solutions that solve any of the hardships that come along with the process of servicing returns. Three features particularly standout; the image verification feature, peer-to-peer returns, and the multi-label creation feature. Image verification helps us to mitigate returns, peer-to-peer helps us to recover some of our margin loss associated with returns, and the multi-label option eases the task of returns process for my team. We previously used a larger returns solution and all I can say is I wish that we would have found Frate sooner.

mDesign
미국
앱 사용 기간 3개월
2024년 1월 18일

The onboarding process is hassle free. My POC is very responsive.

THE COTTON & SILK
미국
앱 사용 기간 3개월
2023년 10월 27일

We're a big shop, hundreds of thousands of users, Frate has such a creative solution with their P2P returns we're expecting hundreds of thousands of savings, and their pricing on just general returns management has beat all their competitors, while also having deep integrations into our ERP (netsuite) to take our returns role from a full time employee daily to ~1 hour for an employee as a side responsibility. Been loving the support and the team

Missouri Star Quilt Company
미국
앱 사용 기간 2개월

지원

Frate에서 Frate Returns & Recommerce에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Frate

5017 Miss Julie Lane, Austin, TX, 78727, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

출시됨

2023년 2월 16일

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