Avis (27)
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Great, easy to use app! Love not having to review orders for fraud.
Great app, basic and reliable, saves us several minutes per day. Installed on all our stores!
This app took us 5 seconds to setup and saves us at least a few hours per month. Super automated, basically a no brainer to have this app if you spend any time at all canceling High Risk orders. Highly recommend!
This app works as it should, especially for digital products resellers, it refunds the order before a download link is sent to the fraudsters, thats about 99% of the time, which is always an issue since. pixellogo.com
I used this app to detect fraud on my site. I have to give this app 5 stars for performance. I certify this is an excellent App.
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness,
I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you.
I did update your ticket to stay in the queue in hopes that you will send those details.
You can also reach me (Steve) or a member of our team at support@tsapps.io. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed.
My apologies about the inconvenience and misunderstanding.
Thank you,
Super easy to set up. Does exactly what we need it to do and I dont have to spend time cancelling orders everyday!
Easy to use app, very simple after the initial download. Looking forward to reducing the work that goes into fraud purchases.
I highly recommend this app! Took seconds to set up and saves me hours of checking for fraudulent orders.
Cancels fraudulent orders but order confirmations are still sent to us, which means we still have to manually log in and check every order. This defeats the whole purpose of the app!
Hi, per our communication with you, this is something completely out of our control as Shopify does not all apps to access the Checkout system and the confirmation email is sent before we are able to access the order. We sympathize with your frustration since it's frustrating for us as well, but please understand that this app works entirely as described/intended and we have done everything in our control to create and offer a product that works to cancel fraudulent orders. Also, as high volume store owners ourselves, we strongly recommend not using a shipping setup that ships goods on orders that have been canceled since that would essentially ship any order that has been previously canceled. We hope you can appreciate our humble position here and we would greatly appreciate any modification or removal of this review.
Kindly,
Jonah, Founder