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reliable app that saves us time! we are using it on all of our stores now
Great app, easy setup. I like the free version for smaller businesses. Highly recommended for small and new businesses.
Terrible, does not work at all, buyer beware. If you try to hold orders to be processed after approval, app will simply complete the orders and process anyway. Non existent support team that does not respond to direct outreach or support requested through the all, I've tried 3 times. Uninstall and use a different app, not worth paying money for something that doesn't work and has non existent support for paying subscribers.
Hi Freedom Fitness,
I just took a look at your ticket and see the original request was opened on March 15th and response was sent within 2 hours asking for details (timeline of events) for the order in question. It also appears your quick response 2 minutes after our request was grouped into the ticket status of (waiting for response) . None the less, we are happy to help get your account properly configured to your desired risk settings. I will need the timeline details of the order as I mentioned in my email to better understand what other apps and events interacted with the order to better assist you.
I did update your ticket to stay in the queue in hopes that you will send those details.
You can also reach me (Steve) or a member of our team at support@tsapps.io. We are also happy to jump on a zoom call and help walk thru the configuration if that is needed.
My apologies about the inconvenience and misunderstanding.
Thank you,
Cancels fraudulent orders but order confirmations are still sent to us, which means we still have to manually log in and check every order. This defeats the whole purpose of the app!
Hi, per our communication with you, this is something completely out of our control as Shopify does not all apps to access the Checkout system and the confirmation email is sent before we are able to access the order. We sympathize with your frustration since it's frustrating for us as well, but please understand that this app works entirely as described/intended and we have done everything in our control to create and offer a product that works to cancel fraudulent orders. Also, as high volume store owners ourselves, we strongly recommend not using a shipping setup that ships goods on orders that have been canceled since that would essentially ship any order that has been previously canceled. We hope you can appreciate our humble position here and we would greatly appreciate any modification or removal of this review.
Kindly,
Jonah, Founder
Great tool to avoid fraud. Very Happy. Must have! It has taken the hassle out of manually having to check this.
Tried the app, but had to uninstall it immediately as it asked me to pay for past orders, not for the future orders that will come in.
Hello economico,
Our app has a monthly subscription fee which is based on the volume of orders your store gets. It is possible our way of deducing the volume of your orders (looking at the last year volume), isn't the best. We'd be happy to try and understand your current volume and make sure you're on an appropriate plan?
We can be reached at support@tsapps.io.
Easy install and clean uninstall. Automatically cancels transactions flagged by Shopify as high-risk. If that's all you want, the app will deliver it.
This developer is technically proficient and fairly responsive, but inclined to cut corners. Email from app users may be discarded by overly aggressive spam filters. Don't expect them to spell your name correctly in correspondence.
Why isn't this review 5 star?
[-1 star] Unsupported and unclear legal customer consent requirements in app TOS, Section 9.4.1.
[-1 star] Poor technical documentation.
[-1 star] Support experience needs improvement.
Thank you for your review. Per our extensive conservations outside of this review and the many changes we’ve made to our systems, I am sorry that you did not find your support experience up to your standards. We strive for fantastic customer service and make sure to promptly and efficiently answer any and all emails in our inbox. We also work closely with Shopify to ensure that we are always in compliance with their strict privacy and disclosure guidelines, so it’s unfortunate that you feel this way. After deliberating with the Shopify team they were more than impressed in the effort that we made to satisfy your concerns, they also found them to be a bit bizarre. However, as a customer we respect your opinion and will continue to work to improve your experience in the future.
We look forward to having you as a customer and working to improve all of the aspects listed in your review.
Sincerely,
Jonah
Co-Founder
10x Apps