Fraud Scanner

Fraud Scanner

by 10X Apps

Automatically cancel fraudulent orders

Overall rating
4.7 of 5 stars
Based on 25 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    4% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    4% of ratings are 1 stars
    (1)

All reviews

1 review

aboniks

Easy install and clean uninstall. Automatically cancels transactions flagged by Shopify as high-risk. If that's all you want, the app will deliver it.

This developer is technically proficient and fairly responsive, but inclined to cut corners. Email from app users may be discarded by overly aggressive spam filters. Don't expect them to spell your name correctly in correspondence.

Why isn't this review 5 star?

[-1 star] Unsupported and unclear legal customer consent requirements in app TOS, Section 9.4.1.

[-1 star] Poor technical documentation.

[-1 star] Support experience needs improvement.

Developer reply

March 14, 2019

Thank you for your review. Per our extensive conservations outside of this review and the many changes we’ve made to our systems, I am sorry that you did not find your support experience up to your standards. We strive for fantastic customer service and make sure to promptly and efficiently answer any and all emails in our inbox. We also work closely with Shopify to ensure that we are always in compliance with their strict privacy and disclosure guidelines, so it’s unfortunate that you feel this way. After deliberating with the Shopify team they were more than impressed in the effort that we made to satisfy your concerns, they also found them to be a bit bizarre. However, as a customer we respect your opinion and will continue to work to improve your experience in the future.

We look forward to having you as a customer and working to improve all of the aspects listed in your review.

Sincerely,
Jonah
Co-Founder
10x Apps