Fraud Filter

Sadly there is no customer support at all and no easy way simply block physical address and the surrounding area.

I had a rule setup on a customer who damages items to collect insurance claims and keeps the item and/or say the customers packages were open and items were removed repeatly - i contact Shopify and they told me to contact the developer so here i am... only to find out Shopify is the developer. what the heck.

Edit: customer placed an order; made fake insurance claims. We place on auto cancel fraud list with app. 30 days later the same customer with same email places a new order that is not fulfilled. Contact Shopify and they tell me to contact the developer and then realize Shopify is the developer and here I am. Confused

I set up a rule for a specific customer that has made over 25 fraudulent purchases. Yes the app canceled the orders but did not block them from happening. I can not see where to contact customer support - very frustrating.

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

I use it since 2 years approx and it helps but some people can order under another name ??? So, I have tried to add many filters about names and will see what this does. But I check where every customer lives by googling them and check where they live and if their adresses matches the one they entered, all good. Also if they are not regular customers, will turn down the shipping in a different location than the billing. The crooks are insistant though, They call and try to defend their points even if their story is a joke
We have set it up as we get a warning, not the order cancelled automatically. After doing my research, I decide and cancel the order becase we have accepted the charge . We also have set up that we have to accept the charge instead of automatic. It gives us time to look into them and no need to refund since they were never charged. But anything suspiscious, am not risking. I do offer them to ship to stores near them so they can go buy directly and even save on shipping fees, and funny enough, had one fake buyer residing 2 blocks away from one of our buyer (store) and another, 4 blocks away, and in both cases, they refused so, we know it is a gimmick.

It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work.
In other words, I'd like to be able to have a single rule that filters ANY address in a list.

Been using this app for sometime. It does filter and cancel orders but you have to take care to configure the filters correctly. The functionality is limited, missing basic requirements such as searching the contents of the filters created. This app is needed to prevent fraud and block undesirables, but it needs to be enhanced.

This app only works if you know a specific email address, IP address, etc. that you want to block. It won't block general terms, such as if the CVV doesn't match the card, or blocking a "high risk" attempt. Really frustrating.

Protecting the fraudulent intent a perfection, you can set up rules and it's very functional.
Thank you, Shopify!

https://mandala-the-wall-tapestry-cave.com/

Luckily, I've never had to use this app but I like that I have this already set up on my store... just in case.