리뷰 (210)

전체 평점
2.3
평점 수준당 개수
  • 평점의 31%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
  • 평점의 7%가 별 3개입니다
  • 평점의 8%가 별 2개입니다
  • 평점의 45%가 별 1개입니다
2024년 5월 6일

The app completely ignored a particular rule that I had set up. Hence, a fraudolent customer was able to do a repurchase.

Not happy about it.

Pill Farmácia Digital
브라질
앱 사용 기간 1년 초과
답글 Shopify개 2024년 5월 8일

Hi there, thank you for your review and I am sorry to hear that this happened. If you still wish to use the app, please contact our support team directly and we can look into the rule you set up and why the order was able to get through: https://shopify.link/vRnL. -Victor, Shopify Support

2024년 3월 6일

I had a rule in place that it completely ignored. Lost a sale due to fraud!

It cancelled one order and didn't even alert me or show an order where it ran.

Terrible app. Why even offer it?

Ag Manuals, LLC - A Provider of Digital Farm Manuals
미국
앱 사용 기간 8개월
답글 Shopify개 2024년 3월 20일

Hi, there! Thanks for your review of the Fraud Filter App. We're sorry to hear about this situation with this fraud rule. Please, reach out to our Support Team via our AI Assistant (https://shopify.link/vRnL) so we can get you authenticated and investigate this for you. -Imogen, Shopify Support

2024년 2월 28일

does not work

self.
이라크
앱 사용 기간 9개월
답글 Shopify개 2024년 3월 8일

Hello!

Thanks for reaching out and sharing your review.

You mentioned you're having issues with the app and our team would like to better understand what specific issues you're experiencing. If you'd like, you can connect with our team through the Shopify Help Center (https://shopify.link/vRnL) so we can troubleshoot effectively. -Victoria, Shopify Support.

2024년 2월 14일

This app simply does not work and has created a very uncomfortable and dangerous situation for me. I have a disturbed customer who I've tried blocking several times using this app and it's failed every time. Do not download.

Secondhand Mods
미국
앱 사용 기간 10개월
답글 Shopify개 2024년 2월 16일

Thanks for the review. You can set up specific rules using the Fraud Filter application on your Shopify store to not allow specific credentials to be used in the checkout: https://shopify.link/w6zj. With that being said, if you are experiencing an issue with a specific customer that is attempting to make purchases from your store that you do not want to allow. We will need to take a further look into your online store set up to advise the next steps. In this case, you can get in direct contact with our live support by navigating to the Help Center: https://shopify.link/mLA. When you arrive at the Help Center, you will need to make the virtual assistant aware that you would like to Speak with support and you will be connected with a Support Advisor. -Ollie, Shopify Support

2024년 4월 15일

The app don’t work. I have the address filled for the filter and the app doesn’t let me save. It kept asking me to put the info even though I’ve already filled the info I wanted to blacklist. 1/5 app.

The SERAVANGEL Official
미국
앱 사용 기간 4분
답글 Shopify개 2024년 4월 17일

Hi there. Thank you for taking the time to leave your feedback. I'm sorry to hear that you're experiencing some trouble with the Fraud Filter app. If you haven't done so already, I'd encourage you to connect with our Live Support so we can ensure this gets resolved: https://bit.ly/2AWw5VA. - Blair, Shopify Support

2024년 1월 10일

Does not work dont download just waste of time

Alstyle India
인도
앱 사용 기간 18일
답글 Shopify개 2024년 1월 11일

Hi, India! We're sorry to see the app didn't work for you as expected. Are you about to provide specifics about your issue? Thanks in advance! - Skye, Shopify Support

2018년 4월 22일

I setup 5 rules to prevent a customer from placing orders on my site. None of them worked. Useless app.

Oy Vapor
미국
앱 사용 기간 대략 5년
2020년 1월 24일

Doesn't do anything... Have had multiple fraud orders always from same IP address, so setup a IP block... and the fraud orders keep coming in... no warning, no cancelled orders... I tried both settings nothing does anything

Euro Sport Accessories
미국
앱 사용 기간 거의 5년
2018년 9월 29일

Garbage App,

It doesn't work right 50% of the time. It cancel's peoples orders when its not supposed to. Way to finnicky.

SuorinUSA.com
미국
앱 사용 기간 거의 5년
2017년 10월 28일

Is this app a joke? Come on, Shopify. You can do better than this. How often are fraudulent orders re-using the same details? In our case: NEVER. So, I could set a "filter" that would flag an order if someone used the same contact details, but it's totally useless. We need REAL RULES: e.g. deny or flag an order if shipping location is X number of miles from order location. While we're on the subject, even without this app, Shopify could do more to make super-clear when an order is suspicious--not just a little triangle with exclamation point, how about a red banner across top of order page, highlight background of order with a warning color... WE SELL GIFTS. So, how are we supposed to know that an order is fraudulent just because someone places an order to be delivered to another state, anyway? Should we call/email every single customer prior to shipment? That's a really productive use of our small-business, work-at-home-parents time, definitely. It feels like no one is really looking out for us: someone buys an item from us (that we've paid for), we ship it out, and then LATER... not only are the funds withdrawn from our account, but we're levied a $15 FINE?! Someone got our merchandise, Shopify got processing charges, a bank gets a fee, and WE GET SCREWED. What a lovely system.

Purple Elm Baby
미국
앱 사용 기간 4년 초과