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Useless App Shopify used to offer billing doesn't match shipping or order declined now they take away any fraud protection and give this joke of an app. We will be off shopify very soon!
Hey, there. Thank you for sharing this feedback with us. While Fraud Filter does not offer the same rules as previous releases, our app is considered more of a fraud prevention. That being said, if you need to review the billing and shipping addresses before fulfilling an order, then you can consider capturing the payments manually (https://bit.ly/3QccmSW). If you need any help with this, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request.
That being said, if you're looking for fraud protection, then we'd recommend taking a look at Signifyd (https://bit.ly/3cMDt9u). Signifyd offers revenue protection as well as abuse prevention. If you need any help with their app, the app developer is always available to assist you - you can reach out to them directly through the contact information found in the Support section (https://bit.ly/33brIzk) of their app's page. Cheers. -Elias, Shopify Support
Simple functionality, only really useful for preventing orders from high-risk countries and/or known fraudsters. Better functionality is provided by several risk management apps now available in the app store. Search for Riskified, Signifyd, and Sift Science for a few better options.
I'm confused on the amount of 1 star reviews for this app. It works for me. It's clunky to setup and configure, but it works.
The clunkyness should be resolved.
"The filter will act on the order only if all of these rules match."
There should be an option to any an "ALL" and "OR" rule instead of having to enter in 3-5 different rules.
Thank you for writing your review and for providing us with your detailed feedback and suggestion. This is definitely helpful and I'll be passing it along to our developers for review. Thanks again! - Julie, Shopify Support
Terrible, does not block any order regardless of the method you use, email name etc..
The app does not work at all. The filters do not block any orders. The app has been a complete waste of time.
Not great but free.
One big problem is that it won't cancel a known fraudulent deal before the transaction takes place. So you can end up with Paypal fees after you reverse it.
Simple fix I think.
This filter has saved me from many fraudulent transactions. Thank you for creating this app! I don't know what I would do without it.
Works as stated! Great app. I wish it were more powerful
The app does not block customers from placing orders. At the most. It may flag them. Meanwhile... Shopify, your cc, Paypal... All get to keep the fees on the order.
I have had this installed for a couple of years. would be useful if the app could also conduct a general IP block not just at point of orders/