리뷰 (210)

전체 평점
2.3
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2019년 1월 22일

Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!Reloads about 5 time and the goes back to the apps page!

Hidden Grid
미국
앱 사용 기간 대략 4년
2017년 2월 21일

This app isn't efficient at all! We have added several emails to the BLOCK list and they STILL are able to order.

Nude By Nikki
미국
앱 사용 기간 대략 4년
2022년 2월 2일

Doesn't block a customer from placing an order; the app cancels the order after it's been placed, which means Merchants are still charged Transaction Fees.

Sofia Zakia
캐나다
앱 사용 기간 거의 4년
답글 Shopify개 2022년 2월 10일

Hi, there. I'm so sorry to hear that the Fraud Filter app hasn't been doing what you're needing it to, and has been resulting in transaction fees occurring for orders you would like to block. We'd love to have a chance to help you set up the application so that it functions to match your expectations. Please reach out to our Live Support Team using this link (https://bit.ly/3c5icUc) so you can work with one of our Advisors to get things set up as needed. -Imogen, Shopify Support

2018년 8월 8일

Same fraud guy orders from me every month and my other fraud software catches him but Fraud filter does not. Shopify developers need to address blocking fraud emails that are blacklisted.

Simplyasp Tech
미국
앱 사용 기간 거의 4년
2020년 4월 24일

Don't waste your time, it doesn't work. Just got off the Shopify support chat where they confirmed it doesn't work. They recommended a different app. Not sure why this is even in the app store, it's just wasting all our time.

Keto Bars
미국
앱 사용 기간 3년 초과
2020년 2월 1일에 편집됨

WASTE OF TIME DOESN'T WORK! DOESN'T WORK DOESN'T BLOCK ANYTHING, ANYTHING, DOESN'T WORK AT ALL... USELESS NEVER WORKED SINCE 2016.... THAT IS WHY IT IS FREE.

Surgicalcapscom
미국
앱 사용 기간 3년 초과
2021년 8월 21일에 편집됨

Does not work with digital goods! I have lost lots of money to clients who received their digital goods anyways AND got refunded because their order was cancelled (after sending the confirmation WITH the link to the digital good).

Inbals Tarot
스위스
앱 사용 기간 거의 3년
답글 Shopify개 2021년 8월 26일

Hi, there. We are sorry to hear you ran into this problem and thank you for taking the time to share this review and for highlighting these issues. Fraud Filter cannot cancel orders that have already been paid and fulfilled. Once a Digital Download is purchased, it's automatically paid and fulfilled, even if the customer is flagged as a risk. Furthermore, the customer automatically receives the product once it's been paid for, so by the time the order is cancelled the customer already has the product.

We can see why some of these issues would be a problem for some of our merchants, like yourself and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chance for future updates.

Alternatively, you could look into using an app like "SendOwl" for your digital downloads. SendOwl does integrate with Fraud Filter and can be set up with a 30-second delay between the order being paid and fulfilled, which gives Fraud Filter enough time to cancel orders before the product is sent. If you wish to try this out, feel free to check out SendOwl on our app store here https://bit.ly/3kpD7p6 for more information. Thanks again! -Marty, Shopify Support

2021년 3월 15일

Nichts funktioniert einfach nur schlecht !
Die App scheint veraltet zu sein.
dazu nötigt man hier einen den Fehler genau zu beschreiben. Ich möchte Kunden per email blockieren und es funktioniert einfach nicht.

Genkidama
독일
앱 사용 기간 거의 3년
2017년 12월 26일

As "New Loops" wrote: Absolutely useless for digital products! Sorry, Shopify....

Diagnose Software
아일랜드
앱 사용 기간 거의 3년
2020년 5월 28일

Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.

Kickfootwear
영국
앱 사용 기간 거의 3년