Fraud Filter

It's a great concept and I had high hopes but it doesn't work when put to the test. I installed Fraud Filter last November and this past week, a repeat offender placed an order -- this app identified the parameters I had set. However, it ended up completing the order anyways while delivering the digital downloads and then marked the order as "cancelled" a moment later. Hoping this can one day be fixed as it will be very useful if it actually works.

FYI, this app is no longer supported by Shopify. It had worked fine until today, but just caused a false failure and automatically voided a returning customer's order for unknown reason. After an online chat, the Shopify tech & I agreed it was best to remove it.

I don't see how this helps stop fraudulent orders. 99.9% of our attempted fraudulent orders are first-time customers, so we don't already know the email, address, or phone. This app only lets you create filters for criteria you know an exact match for. Why not let us create filters like flag if the order amount > $$$ and used expedited shipping. Or if billing and shipping addresses are different. THAT would help.

I used this app and the orders are being identified as fraudulent, but I'm not getting any warnings in the Shopify admin, can you check please?

Stopped working... It was good for my needs when I tested and set it up. But now I just received a fraudulent order today that *would have* been caught by my filters, but wasn't.

For whatever reason, Fraud Filter has disappeared from the order details page. It doesn't show up under the Fraud Analysis portion for any of my orders anymore and isn't running my rules. It did when I first set it up. What the heck?

I would be happy to update my review of this app. However the MOST BASIC use scenario doesn't seem to work: managing a black list of customers that I don't want to allow to place orders, based on a shipping phone, email or address. I created a test order using the exact shipping phone I would like to block and Shopify processed the order normally. I can't believe that Shopify doesn't have a functional method for blacklisting certain customers.

Es ist möglich Regeln zu erstellen. Es gibt leider keine Erklärung was man in die Felder schreiben soll. Die Auswahlmöglichkeiten sind extrem gering.

Too complicated to figure out what filters to make.

Does what it says, but not super useful. It's not paying attention to the fruad levels of the order. You would need to have information on the person submitted the fraud to stop it, so it's only helpful for blocking past fraud orders, and they could easily get around this.